Pharmacy Operations Manager with Data Entry Skills
Resume:
Kortney Brehm
Russell Springs, KY *****
***************@*****.***
Professional Summary
I have worked for Walgreens for close to 6 years as a Pharmacy Technician. I currently hold the position of Pharmacy Operations Manager for the past 3 years. I am nationally certified, immunization certified, and CPR certified. I handle the majority of the billing issues with the insurance companies, as well as resolve DUR and TPR issues.
Authorized to work in the US for any employer
Work Experience
Pharmacy Operations Manager
Walgreens-Russell Springs, KY
December 2019 to Present
• Managed inventory levels, ensuring medications were properly stocked and organized
• Collaborated with pharmacists to verify prescription information, resolve medication discrepancies, and provide patient counseling
• Maintained patient profiles, accurately recording medical history, allergies, and current medications
• Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information
• Trained new pharmacy technicians on standard operating procedures and best practices
• Maintained cleanliness and sterility standards within the pharmacy area
• Ensured compliance with HIPAA regulations when handling sensitive patient information
• Supported pharmacist during immunization clinics by preparing vaccines Customer Service/sales/shipping
Bluegrass targets-Columbia, KY
February 2016 to July 2025
I handle all customer communications, shipping and all sales for the company. Warehouse Associate
Amazon.com-Campbellsville, KY
October 2012 to August 2020
Inc. Campbellsville, KY, Phoenix, AZ
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Trained new warehouse associates on proper procedures for receiving, storing, and shipping products Bookkeeper
Safeway-Kingman, AZ
March 2011 to April 2012
Retail
I handled all of the money for the store. I was in charge of counting down the tills at the end of the night, producing money orders, all Western Union transactions, all lottery for the store, running customer service, and answering the phones for the store.
Education
Pharmacy Technician (Trade school)
The medical institue of ky-Remote
July 2019 to July 2020
High school diploma
Skills
• Customer Care
• Medical terminology (5 years)
• Business strategy and management experience within healthcare (4 years)
• 10 key typing
• Pharmacy inventory replenishment
• Insurance prior authorization
• Medication dispensing
• Microsoft Excel (8 years)
• Cash register
• Computer skills (10+ years)
• Out of stock medication
• Pharmacy technician experience
• Prescription order interpretation
• Correct Prescription Errors
• Prescription intake
• McKesson
• Beta blockers
• Insurance claim issue resolution
• Data entry
• Drug dosages
• Pharmaceutical inventory management
• Volume conversion calculations
• Inventory management
• Immunizations
• Bilingual
• typing (10+ years)
• Drug order put-away
• Grocery store
• Sales
• Customer service (10+ years)
• Filing (5 years)
• Managed care
• Time management (10+ years)
• Analysis skills
• CPT coding
• Dispensing prescriptions - Prescriptions dispensed daily (More than 150 prescriptions)
• Non-sterile compounding
• Windows
• Prescription verification
• Pharmaceutical calculations
• Medical office experience
• Accounting
• Patient care (5 years)
• Microsoft Office (5 years)
• Drug-drug interactions
• Computer literacy
• Medication safety
• Prescription labeling
• Insurance third-party billing
• Clinical pharmacy experience
• Computer operation
• Weight conversion calculations
• English (10+ years)
• Administrative experience (2 years)
• Microsoft Word (8 years)
• Organizational skills
• Mixture and solution calculations
• Communication skills (10+ years)
• Hospital experience
• Pharmacy customer complaint resolution
• Insurance claim form preparation
• Medication therapy management (MTM)
• Prescription processing
• Ordering medications
• Tablet dosage calculations
• Patient consultations
• Pharmaceutical research
• Management
• Managing pharmacy teams - Largest pharmacy team managed (6-10 team members)
• Antidepressant medications
Certifications and Licenses
Excel
January 2019 to Present
Intermediate knowledge of Excel
Pharmacy Technician Certification
CPR Certification
Registered Pharmacy Technician
Pharmacy Technician License
PTCB Certification
November 2020 to November 2026
Pharmacy technician national certification
Pharmacy Technician License
March 2020 to March 2026
Kentucky state license. Renews every March
Driver's License
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