Administrative & HR Generalist with Healthcare Focus

* ********* ***, *** *, NORTH PROVIDENCE RI, US, *2911

***********@*****.*** +1-401-***-****

LinkedIn: www.linkedin.com/in/james-al-kormayah

JAMES KORMAYAH Administrative & Human Resources Generalist

PROFESSIONAL SUMMARY

Administrative & Human Resource Generalist with expertise in recruitment, onboarding, employee relations, and performance management. Skilled in HR policy implementation, workforce planning, and business administration, including office operations, workflow optimization, and records management, with strong experience in customer service within healthcare and patient support environments. Recognized for ensuring compliance, maintaining confidentiality, and driving operational efficiency, while fostering cross-functional collaboration, conflict resolution, and staff development.

CORE COMPETENCIES

Human Resources Administration

Recruitment & Onboarding

Employee Relations

Performance & Compliance Management

Healthcare & Patient Support

Confidential Data Handling

Communication & Interpersonal Skills

Conflict Resolution

Training & Development

Cross-Functional Collaboration

Administrative Operations

Workflow Optimization

Customer Service Excellence

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Google Workspace

CRM & EHR Systems

HRIS & Payroll Systems (ADP)

Data Entry & Reporting

Document Management

Virtual Communication Tools (Teams, Zoom,)

EDUCATION

MASTER OF BUSINESS ADMINISTRATION Sept 2, 2025 – July 2026 Colorado Technical University Colorado Spring, 18907CO

Concentration(s): Human Resource Management

BACHELOR OF SCIENCE BUSINESS July 2021 – Aug 25, 2025 ADMINISTRATION – BSBA Colorado Technical University Colorado Spring, CO 18907

Concentration(s): BSBA Human Resource Management

SENIOR SCHOOL CERTIFICATE Nov / Dec. 2007

RC. Lawson Institute. Monrovia, Liberia

CERTIFICATION

INTUIT QUICKBOOKS CERTIFICATION Issue Date: Oct. 14, 2022

QuickBooks Online Certified User

LEADERSHIP TRAINING PROGRAM Sept 2023

The National Society of Leadership and Success (NSLS.)

Colorado Technical University Chapter

BEHAVIORAL HEALTH TRAINING Aug 22, 2022 Rhode College of Education in Health Care Providence RI 02908

CPR/FIRST AID CERTIFICATION Issue Date: 5/1/2025 - Renew: 05/2027

American Heart Association

EMPLOYMENT HISTORY

LIVEOPS INC May 2023 - Present

Independent Contractor. 1365 N. Scottsdale Rd, AZ 85257

Customer & Patient Support Specialist

Clients: AmeriHealth, AbbVie, Intuit TurboTax, Duke, Nike, UPS

Provide empathetic, professional, and confidential support to patients and customers across healthcare, finance, and retail sectors.

Assist with billing, insurance verification, and service inquiries, ensuring HIPAA and client compliance.

Document all communications in secure CRM systems while maintaining data accuracy and confidentiality.

Collaborate with healthcare providers, insurance representatives, and cross-functional teams to resolve complex issues.

Achieve consistent performance excellence in customer satisfaction, call quality, and compliance metrics.

KORMAYAH’S GROUP LLC May 2023 - Present

Freelancer North Providence, RI 02911

Administrative Support Specialist

Various Clients Remote / Hybrid}

Provide comprehensive administrative support to multiple clients, including scheduling, calendar management, and workflow optimization to enhance operational efficiency.

Manage document preparation, recordkeeping, and data management to ensure accuracy, compliance, and confidentiality.

Coordinate communication between departments and clients, improving responsiveness and cross-functional collaboration.

Assist with HR-related administrative tasks, including recruitment support, onboarding documentation, and employee record maintenance.

Deliver tailored solutions to streamline business processes and improve client service delivery in diverse industries.

FULLER HOSPITAL April 2024 - Sept 2025

Mental Health Specialist 200 May St, Attleboro, Ma 02703

o Provide therapeutic care to patients with schizophrenia, bipolar disorder, depression, and anxiety.

o Aided with daily medications, vital signs, and therapeutic activities.

o Supervise and check patients to ensure safety and compliance with treatment.

o Conduct comprehensive risk assessments and document patient health records.

o Collaborate with multidisciplinary teams to develop individualized treatment plans.

JUDGE ROTENBERG CENTER - JRC June 2023 – Feb 2024

Residential Consoler 240 Turnpike St, Canton, MA, 02021

o Provided direct care and support to individuals with complex mental health challenges.

o Supervised and checked patients to ensure safety within the facility.

o Maintained open communication with psychologists, nurses, counselors, and social workers.

o Observed clients' behavior during interactions and activities, noting signs of distress or improvement.

o Assisted clients with daily living activities, including meals, hygiene, and medication management.

o Identified risks such as suicidal ideation or self-harm and implemented safety plans or emergency protocols.

BUTLER HOSPITAL Sep 2021 - Mar 2023

Mental Health Worker 345 Blackstone Blvd, Providence, RI, 02906

o Delivered therapeutic care and support to individuals with mental health disorders.

o Monitored patient safety while supporting compliance with treatment plans.

o Aided in therapeutic activities and documented patient progress for clinical teams.

LINKS

LinkedIn: https://www.LinkedIn.com/in/james-al-kormayah

REFERENCES

Anita Zieren, Colorado Technical University Email: *******@************.*** Phone: 847-***-****

Lucine Juces, Fuller Hospital Email: *************@*****.*** Phone: 617-***-****

Albert Sloh, Judge Rotenberg Center (JRC) Email: ******@*****.*** Phone: 718-***-****

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