Patient Services & Phlebotomy Specialist Resume

SKILLS

EXPERIENCE

Kyra Pyles

PATIENT SERVICES COORDINATOR

301-***-**** **********@*****.*** District Heights, MD 20747 Reliable candidate with extensive experience providing excellent patient care. Skilled in patient intake, data entry, and clinical procedures. Possesses excellent communication and problem-solving skills, with a commitment to providing quality healthcare services.

• Cash handling • Customer Service

• Specimen handling • Sample collection

• Patient Care • Venipuncture

• Data Entry • Medical terminology

• Appointment scheduling • Customer/Client relations

• Verbal and written communication • O ce management

• O ce administration • Telephone skills

• File management

RECEPTIONIST

Balian Springs

Alexandria

October 2024 - February 2025

• Manage front desk operations, ensuring e cient visitor ow and positive guest experiences.

• Coordinate appointment scheduling, enhancing service delivery and customer satisfaction.

• Utilize communication skills to address guest inquiries, resolving issues promptly.

• Maintain accurate records, supporting administrative processes and data integrity.

• Collaborate with team to streamline check-in procedures, improving operational e ciency. PHLEBOTOMIST EXTERN

LabCorp

Clinton, MD

June 2024 - Present

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butter y needles, and straight needles.

• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

• Stocked phlebotomy cart or carrier with appropriate supplies.

• Organized daily work based on collection priority.

• Followed physician orders to correctly administer therapeutic phlebotomy. Provided exceptional customer service to patients, addressing concerns and answering questions about phlebotomy procedures.

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OPHTHALMOLOGY TECH Alexandria, VA

EDUCATION

CERTIFICATIONS

MyEyeDr January 2024 - Present

Prepared examination rooms for daily use by setting up instruments and equipment according to established protocols.

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• Managed inventory of supplies in order to ensure adequate stock levels.

• Demonstrated excellent interpersonal skills when interacting with patients, families, colleagues and sta f members.

• Ensured that the examination room was clean and safe at all times.

• Evaluated images for accuracy before submitting them to the physician for review.

• Conducted retinal imaging using specialized digital cameras.

• Applied drops to anesthetize, dilate or medicate eyes.

• Measured near, distance, pinhole, or dynamic visual acuity.

• Maintained ophthalmic instruments and equipment. PATIENT SERVICE COORDINATOR

MyEyeDr

Alexandria, VA

January 2024 - Present

• Provided exceptional customer service to patients, families, and visitors in a fast-paced healthcare environment. Demonstrated excellent communication and interpersonal skills while addressing patient inquiries and resolving complaints.

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• Processed payments from patients for copays or other fees associated with their visit.

• Performed administrative tasks such as ling paperwork, answering phones, and organizing charts.

• Utilized electronic health record system to accurately document patient information for billing purposes.

• Facilitated smooth transitions between departments through e fective communication with sta f members.

• Registered patients by obtaining necessary and accurate nancial and demographic information.

• Conducted follow up calls with patients regarding their progress post treatment or procedure.

• Documented medical history information into electronic health records system accurately and e ciently. BACHELOR OF SCIENCE IN BIOLOGY CANDIDATE

University of Maryland Eastern Shore, Princess Anne, MD Expected graduation May 2027

ASSOCIATE OF APPLIED SCIENCE IN DIAGNOSTIC MEDICAL SONOGRAPHY CANDIDATE

Howard Community College, Columbia, MD

Expected graduation May 2027

PHLEBOTOMY CERTIFICATION

Dynamic Phlebotomy & CPR, Marlow Heights, MD

Feb 2024

HIGH SCHOOL DIPLOMA

Suitland High School, District Heights, MD

May 2023

• NPCE Phlebotomy Tech certi cation

Contact this candidate