Remote Customer Service Leader with Call Center Experience

Seeking a management position where I can apply my extensive customer

service, organizational, and problem-solving skills, while continuing to grow professionally and learn new competencies.

DECA, Defense Commissary Agency I Teller/Disbursement Dec. 2014 - Nov. 2015

• Accounted for and set up cash drawers for cashiers, validating against sales records.

• Managed high customer volume and scheduling rotations.

• Investigated and corrected system errors.

• Reconciled monthly quality assurance reports.

Waste Management I Customer Service Representative Nov 2011 - July 2013

• Served as the primary point of contact for escalated customer inquiries.

• Managed account retention, setup, and maintenance, including unscheduled service pickups and deliveries.

• Facilitated training for new hires and current employees.

• Input data and assisted with Accounts Receivable. Starbucks I Store Manager July 2003 - Aug 2007

• Successfully managed daily operations, including scheduling, inventory control, and cash handling, while maintaining high standards of cleanliness and safety

• Motivated and engaged a team of 10 employees, fostering a positive and collaborative work environment.

• Proactively identified customer needs and provided personalized recommendations.

• Proficiently used POS systems and other store technology to manage transactions and inventory

Regence Blue Shield I Medical Claims Examiner July 1999 - Feb 2003

• Processed medical claims, utilizing knowledge of medical terminology and coding (HCPCS, PDR, CPT, ICD-9).

• Resubmitted claims with correct coding and coordinated benefits for workman's comp and third-party liability claims.

• Verified insurance details and followed up with healthcare providers.

• Passionate about helping others and improving processes through excellent customer service.

• Keen interest in learning new tools and systems to stay current in a fast-evolving work environment.

• Medical Claims Coding Certification

• Continuous training and skill development through work experience in the healthcare, waste management, and retail sectors.

References available upon request.

Contact this candidate