Customer Service Leader with 10+ Years Experience

CJ

COURTNEA JEFFERSON

courtnea**jefferson@yahoo.com 832-***-**** Houston, Texas 77076

Dedicated and personable Customer Service Professional with over 10 years of experience delivering exceptional support in fast-paced environments. Skilled in resolving customer inquiries, handing complaints, and building strong client relationships. Recognized for consistently exceeding performance goals, improving customer satisfaction scores, and maintaining a positive brand image through empathy and effective communication. Customer Service

Team Management

Cashier

QMS Auditor

Computer Repair Technician

Microsoft Office

Microsoft Excel

Quality assurance auditing

Inventory management

Team leadership

Technical support

CSAT Solutions Houston, TX

Assembly Technician

05/2021 - 05/2025

CSAT Solution has always emphasized that outstanding people are the key to a success. The role and responsibilities is to review customers complaints to determine details of equipment problems. Conducts diagnosis of problem according to customer complaints. Maintain repair parts inventories and place order for any additional parts needed for repair.

Foxconn Houston, TX

QMS Auditor

06/2019 - 05/2021

The QMS Auditor supports the Integrated Management System by conducting audits, analyzing data, and driving improvements to ensure ISO compliance. This position is responsible for supporting the Integrated Management System, process improvement plans, key metrics, and hosting internal and external audits.

Wal-mart Houston, TX

Customer Service Manager

03/2007 - 04/2019

The job description of the customer service associate at Wal-mart entails returning merchandise to their position on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash maintained.

Eisenhower High School Houston, TX

Diploma

05/2005

Lonestar College And Houston Community College Houston, TX Some College (No Degree) in Radiology Technician

I'm currently studying at HCC for Radiologic Technology. Personal Summary

Skills

Work Experience

Education

Contact this candidate