Fraud Prevention & Audit Professional

KIMBERLY PHARES

SKILLS

Technical Skills

Financial software (TeamMate, Verafin, core banking systems)

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Audit software and data analytics tools

Point-of-Sale (POS) systems and inventory management platforms

Accounting and financial reporting systems

Analytical & Professional Skills

Fraud detection and investigation

Auditing and compliance review

Data analysis and trend identification

Time management and organizational efficiency

Attention to detail and accuracy

Interpersonal & Leadership Skills

Customer service and client relationship management

Team collaboration and cross-functional communication

Staff supervision and training

Sales and marketing strategies

Goal setting and performance achievement

WORK EXPERIENCE

Texas Lottery Commission January 2025 – September 2025

Auditor

Utilized financial software and audit tools, including TeamMate, to conduct thorough audits.

Applied data analytics to identify trends, irregularities, and opportunities for process improvements.

Maintained professionalism and confidentiality while handling sensitive financial information.

Managed time effectively to meet strict deadlines and prioritize multiple audit assignments.

Demonstrated initiative as a self-starter by independently completing complex audit tasks.

Prepared detailed audit reports and communicated findings clearly to management.

Woodforest National Bank April 2020 – June 2024

Fraud Investigator

Used financial software and Verafin fraud detection tools to investigate suspicious activity.

Approved more than 300 daily transactions across branch, ATM, mobile banking, ACH, wire transfers, Western Union, and P2P platforms.

Audited over 50 accounts per day to ensure compliance with internal and regulatory standards.

Placed Regulation CC

holds and documented account closures with detailed notes for law enforcement.

Collaborated with team members to strengthen fraud prevention strategies and improve efficiency.

Maintained strong organizational skills and attention to detail while managing high-volume workloads.

Woodforest National Bank March 2011 – April 2020

Retail Banker

Delivered excellent customer service by assisting clients with banking needs and financial solutions.

Sold a full range of banking products, including loans, deposit accounts, and credit services.

Consistently met and exceeded sales goals, earning multiple awards for performance achievements.

Utilized financial software and Microsoft Office to manage accounts and prepare documentation.

Built strong relationships with customers and colleagues through teamwork and goal-focused collaboration.

Demonstrated self-motivation and organizational skills to balance sales, service, and administrative duties.

Southwest Health Foods June 1996 - March 2012

Store Manager

Managed daily store operations, including sales, marketing, and customer service initiatives.

Supervised staff and promoted team development to ensure high levels of customer satisfaction.

Oversaw inventory management, purchasing, and vendor relations to maintain product availability.

Handled accounting responsibilities such as cash flow, payroll, and financial reporting.

Promoted alternative health products and educated customers on their benefits.

Implemented marketing strategies that increased store visibility and boosted sales performance.

EDUCATION

Houston Community College - Associates in general education

Lamar High School

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