Customer-Focused Support Specialist with Quick Learning Skills

Kimberly Smiley

*** ****** ***** ** • Signal Mountain, TN 37377 • 423-***-**** • **********@*****.***

Skills

Microsoft Office • Microsoft Windows • SharePoint • Zendesk • Google Workspace • AI Models • Type 50 WPM • Empathetic • Multitasking • Quick Learner • Time Management • Personable

Work History

Customer Care Expert T-Mobile – Chattanooga, TN

March 2024 – April 2025

• Delivered empathetic customer support across phone and chat channels, maintaining strong satisfaction ratings.

• Utilized Atlas and CRM systems to resolve customer issues efficiently and track service trends.

• Adapted quickly to new AI-assisted tools to enhance response accuracy and speed.

• Collaborated with peers to improve workflow efficiency and customer communication quality.

Bakery Clerk Publix – Chattanooga, TN

October 2023 – March 2024

• Provided friendly and efficient service while managing multiple orders in a fast-paced environment.

• Maintained product quality and display standards, contributing to customer satisfaction and repeat business.

• Balanced customer interaction with inventory management and safety compliance.

Rapid Responder / Claims Processor Collabera (Remote Contract) – Dallas, TX

March 2021 – January 2022

• Processed incoming claims accurately and efficiently in a remote setting.

• Demonstrated strong attention to detail in data entry and issue resolution.

• Maintained confidentiality and compliance with federal and company policies.

Ticket Buyer Daven McBee LLC – Jasper, TN

December 2014 – March 2020

• Purchased event tickets through multiple platforms using real-time pricing tools.

• Analyzed market trends to identify profitable buying opportunities.

• Managed customer communications and coordinated resale logistics.

Cashier and Sales Associate Big Daddy’s Fireworks – Guild, TN

March 2020 – January 2021

• Delivered excellent customer service and processed transactions accurately.

• Assisted with inventory organization, pricing, and promotional displays.

• Built positive relationships with returning customers and maintained a welcoming store environment.

Education

Associate of Science: Psychology

Chattanooga State Community College – Chattanooga, TN May 2014

Accomplishments

• Phi Beta Kappa (National Honors Society)

• Columnist for The Communicator (Chattanooga State Newspaper)

• Photographer for The Communicator

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