Operations & IT Support Professional with Remote Focus

Rayla J. Keen

Saint Louis, MO ***** **********@*****.***

Professional Summary

Motivated and dependable professional with 4+ years of experience in operations, documentation, customer service, and support. Strong background in manufacturing workflows, direct client care, data recording, and entry-level IT troubleshooting. Known for excellent communication, reliability, problem-solving, and the ability to learn new systems quickly. Actively seeking a remote role in customer support, data entry, administrative assistance, or IT support. Core Skills

• Customer Service & Client Support • Data Entry & Documentation • Microsoft Office (Word, Excel, PowerPoint) • Computer Proficiency / IT Troubleshooting • Analytical & Problem-Solving Skills • Strong Written & Verbal Communication • Organizational & Time-Management Skills • Conflict Resolution & Relationship Building • Microsoft Teams • Production Recording / Reporting • Attention to Detail Work Experience

Direct Support Professional (DSP) — Living with Purpose of Missouri, Inc. 07/2025 – Present

• Assist individuals with daily living activities including hygiene, meals, dressing, and housekeeping. • Administer medications according to care plans. • Document daily activities, behaviors, and progress. • Provide transportation to appointments. • Support skill-building and independence. • Maintain a safe and supportive environment. • Communicate effectively with staff and families. Information Technology Trainee — NPower 02/2024 – 06/2024

• Installed, configured, and troubleshot Windows, Linux, and macOS systems. • Supported hardware, networking components, and mobile devices. • Performed application and device security troubleshooting. • Learned networking fundamentals. • Studied cloud computing and virtualization concepts. • Applied security best practices.

Production Line Operator II — Steris Corporation 01/2021 – 07/2025

• Operated production equipment for filling, sealing, labeling, and packaging. • Set up and adjusted machinery for changeovers. • Recorded daily production data. • Performed quality checks and inventory control. • Trained and supervised new employees. • Delegated tasks to meet production goals. Education

High School Diploma — Fort Zumwalt North (2018)

Certifications & Achievements

• Google IT Support (Google) • Technical Support Fundamentals • IT Security: Defense • Operating System & You • System Administration & IT Infrastructure Services • The Bits and Bytes of Computer Networking • FCCLA Vice-President • Outstanding Academic Excellence Award (2018) • Family & Consumer Sciences Outstanding Senior Award • Nomination for DSP of the Year (2025) Professional Organizations

• Family, Career and Community Leaders of America • Multicultural Club • Student Council • The National Society of Leadership and Success

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