Results-Driven Management and Customer Service Leader

Shianne Adair

Boise, ID ***** 503-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. SKILLS • Verbal and written communication

• Customer service management.

• Workflow planning

• Teamwork and collaboration

• Problem-solving abilities

• Multitasking Abilities

• Organizational skills

• Decision-making

• Self motivation

• Shipping and receiving

WORK HISTORY WAREHOUSE MANAGER 12/2024 to CURRENT

UTZ Quality Foods Nampa, ID

Oversee daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.

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Conduct regular audits of inventory accuracy, maintaining high standards of quality control.

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Craft PowerPoint slides outlining product needs for stores across Idaho, Utah, Wyoming, and Oregon.

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GROCERY MANAGER 01/2023 to 09/2024

Albertsons Troutdale, OR

Supervised daily operations, ensuring compliance with company standards and safety protocols.

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Implemented promotional displays, enhancing product visibility and driving sales engagement.

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• Designed work schedules for staff.

ONLINE ORDERING MANAGER 02/2022 to 01/2023

Albertsons Troutdale, OR

Collaborated with cross-functional teams to streamline communication and project execution.

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• Managed and motivated employees to be productive and engaged in work. Led team in achieving operational goals, ensuring project alignment with company objectives.

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S A

BOOKKEEPER 01/2021 to 02/2022

Albertsons Troutdale, OR

Maintained financial records using QuickBooks and Excel for reporting purposes.

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Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.

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Responded to vendor inquiries, resolving discrepancies promptly while maintaining positive relationships.

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CASHIER 08/2020 to 01/2021

Albertsons Troutdale, OR

Maintained cleanliness and organization of the checkout area to enhance efficiency.

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Provided exceptional customer service by assisting customers with transactions and inquiries.

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EDUCATION EMT 04/2021

Mt. Hood Community College, Gresham, OR

High School Diploma 07/2020

Gresham High School, Gresham, OR

Medical Laboratory Science 07/2020

Center For Advanced Learning, Gresham, OR

Medical Terminology 06/2020

Center For Advanced Learning, Gresham

LANGUAGES Arabic

Limited Working

English

Native or Bilingual

VOLUNTEERING Gresham Fire Cadet (April 2015-January 2020) Elks Lodge- Serving food to elders.

Fill the boot annual fundraiser for ALS.

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