Front-End Supervisor with Money Services Experience

MATTHIEU BUCK

**** ********* ** ********* ** 770-***-****) **************@*****.***

OBJECTIVE

Customer-focused front-end supervisor aiming to contribute strong money services knowledge, cash management skills, and leadership experience to help maintain fast, accurate, and friendly store operations.

EXPERIENCE

Kroger

Supervisor/Money Services

Started 09/01/2023-Current Date

Supervise front-end operations, ensuring excellent customer service and smooth workflow.

Operate and manage Kroger Money Services including money orders, bill payments, card loads, check cashing, and Western Union/MoneyGram transactions.

Perform ID checks, compliance verification, and fraud prevention for all financial transactions.

Assist with safe counts, cash pulls, store deposits, and register audits to maintain accurate cash flow.

Train and support new cashiers and service desk associates on POS procedures, customer service standards, and MS compliance rules.

Resolve customer issues calmly and professionally, maintaining store satisfaction scores.

Monitor front-end queues, open/close lanes, and ensure adequate staffing during peak hours.

Complete end-of-shift paperwork, daily logs, and Money Services reports accurately.

Construction/Carpentry

Handyman

Install doors, windows, cabinets, molding, flooring, and other interior features.

Use a wide range of power tools and hand tools safely, including saws, drills, nail guns, sanders, and levels.

Repair or replace damaged wood structures, drywall, subfloors, and fixtures.

Work with contractors, electricians, plumbers, and team members to keep projects on schedule.

Ensure jobsite safety through proper PPE, tool handling, and clean workspaces.

Transport materials, maintain equipment, and assist with project planning.

Lawn Care

Mowing and cleaning front and back lawns.

EDUCATION

High school Diploma Graduated 2025 River Ridge Highschool

SKILLS

Kroger Core Skills

Money Services (MoneyGram / Western Union / Bill Pay / Check Cashing)

Front-End Supervision

Customer Service & Conflict Resolution

Cash Handling & Till Audits

Fraud Prevention & ID Verification

Compliance & Store Policies

Team Leadership & Training

POS Systems (Kroger, NCR)

Safe Balancing & Deposits

Queue Management / Store Flow

Personal Skills

Strong work ethic

Reliability & punctuality

Attention to detail

Problem-solving

Communication

Time management

Adaptability

Customer service

Multitasking

Fast learner

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