Senior Systems Engineer

Charles E. Rimpila

Spokane, WA ***** 715-***-**** *******@*****.*** https://www.linkedin.com/in/crimpila/ Senior System Engineer

Cloud-driven and security-focused IT professional with 20+ years of experience designing, optimizing, and automating complex enterprise systems. Expertise in Azure cloud services, infrastructure-as-code, ServiceNow, and security compliance. Known for bridging gaps between technical and business teams, solving complex problems under pressure, and creating highly available, scalable environments. Passionate about continuous learning, and delivering solutions that make a real impact. Key Skills

Windows Server Linux Adminstration (RHEL, Ubuntu) Python PowerShell Bash SQL Azure REST API Integration ServiceNow DNS,DHCP,WINS VPN Configuration Disaster Recovery Planning Certifications

● CompTia Security+

● Microsoft Certified: Azure Fundamentals (AZ-900)

● Scrum Alliance: Certified ScrumMaster

● Linux Professional Institute: LPIC-1

● ITIL Foundations v3

Professional Experience

Independent IT Consultant, Spokane WA 10/2024 - Current Clients include: Spokane Enological Society,

Wells Fargo, Remote 10/2016 - 07/2024

Senior Software Engineer

● Spearheaded the design, deployment, and integration of ServiceNow enterprise environment, optimizing ITSM workflows for over 10,000+ users.

● Developed custom Python and SQL scripts to automate testing, reporting, and API integrations, reducing manual processes by 30%.

● Led cross-functional teams to translate complex system architecture into actionable solutions.

● Architected secure integrations between ServiceNow, BMC Discovery, CAST Highlight, and Oracle AMC, ensuring 99.9% system uptime and regulatory compliance.

● Led enterprise-scale deployment of Oracle Advanced Management Console (AMC) across 100,000+ servers and desktops for Java usage tracking and compliance.

● Automated scan scheduling and data ingestion using CI/CD pipelines (Jenkins, GitLab CI) for continuous application health insights.

● Drove adoption through internal enablement sessions, developer onboarding, and leadership reporting on software risk posture.

Avista Corporation/VOLT, Spokane, WA 04/2016 - 09/2016 I.T. Systems Analyst/Solution Engineer

● Delivered solutions across thousands of COTS/OOTB applications.

● Provided custom scripting and API solutions for multiple applications.

● Migrated critical applications from legacy systems enhancing security and performance.

● Facilitated cross-departmental meetings for information gathering and optimization of solutions.

● Created custom SQL scripts for backend systems.

● Developed solution paths for Oracle AMC enterprise environment. Wildcard Corporation., Stevens Point, WI 02/2012 - 11/2015 Sr. Systems Engineer Project Coordinator

● Led onboarding effort for GSA and federal contracting.

● Conducted systems monitoring and troubleshooting across multi-platform environments (Apple, Linux, Windows).

● Developed custom scripting solutions using Python, PowerShell, Bash, and SQL.

● Frequent onsite visits with clients to conduct information gathering and perform troubleshooting.

● Managed and coordinated Apple, Linux, and Windows environments.

● Managed and maintained Plone ECM for clients.

● Created and maintained technical documentation for systems and processes.

● Designed, configured, and tested disaster recovery plans. Wausau Financial Systems, Mosinee, WI 11/2009 - 02/2012 Implementation and Solutions Engineer

● Conducted frequent national travel to assess client IT environments, information gathering, to provide customized solutions for clients of varying sizes.

● Maintained all relevant certifications directly related to the installation, customization and administration of Hyland OnBase systems (Hyland Installer Certification, OnBase Administrator Certification, Microsoft Certified Systems Administrator, etc).

● Developed and delivered customized training sessions.

● Managed software installation and upgrade projects. Creative Information Technology Inc., Washington, DC 07/2006 - 11/2009 Sr. Network Administrator - Department of State/Consular Affairs

● Integrated developer applications onto Department of State infrastructure.

● Documented high-level design and testing procedures.

● Provided reports and presentations on security policy compliance.

● Created and modified MSI packages and Group Policies.

● Redesigned Active Directory and migrated SharePoint 2003 to 2007.

● Resolved TCP/IP issues via DNS/DHCP/AD configurations. Education

Bachelor of Science in Computer Information Systems with a Minor in Business University of Wisconsin-Platteville, Platteville, WI

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