IT Security & Systems Administrator with 20+ years of Networking

TAMIKA L. BENJAMIN

**** ***** ******* ******, **** 1085, Chandler, Arizona 85286

(Mobile) 301-***-**** ****************@*****.***

U.S. Citizen Highest Previous Grade: N/A VEOA Eligible Veteran’s Preference: 10 Points 2021

DoD Clearance: Secret [Inactive ]

Career Summary

I have over 20 years’ experience in Network Server administration, network and infrastructure auditing, server maintenance and support. Although my concentration is Network Security, I have extensive experience with the challenges of end user concerns and customer support and the technical acumen to manage relational databases and tables. This would include access control, network troubleshooting, infrastructure patching, VoIP, hardening servers and securing wireless connections. I am also familiar with the demands of remote desktop support, call center environments and the flexibility to be content in various areas of technical interest.

Professional History

Prime Eye Care/Versant Health Care September 2025- Present

DataCenter/SCCM Analyst

Datacenter technician trusted to rack, manage and configure switches, fiber and copper on racks for production.

Support hybrid Exchange environments, mailbox migrations

Migrate on-premise servers to Azure cloud

Intune endpoint compliance management in collaboration with Information Assurance and Infrastructure teams

Department of Commerce, National Telecommunications Information Administration,[NTIA] November 2022 – October 2024

IBSS Corporation/@Orchard Talent

System Security Administrator

Microsoft Azure Intune Endpoint Administration, remediation, deployment, onboarding and reporting

Microsoft Entra ID authentication management

Microsoft Defender optimization for servers and workstations

SCCM Administration, monthly remediation administration for Microsoft Windows Server 2016/2019/2022; and Windows OS 10/11

Qualys server and endpoint remediation, deployment and system monitoring

Tenable Management and remediation for classified and unclassified networks

JAMF for MAC, Windows and Google (Android) endpoints, Zero Trust Authentication and policy management

VMWare Administrator for vCenter and VMWare Tools updates for on-prem devices, classified and unclassified networks.

Microsoft Server 2012r2 end of life migration to Windows Server 2019 and Server 2022

BigFix Administration- Microsoft and 3rd party applications for servers, workstations, and endpoints collectively and individually.

Windows Server Update Services [WSUS] for server and workstation endpoint deployment for classified and unclassified networks

Classified and Unclassified Server room administrator, classified password reset and account unlock

Level III Systems Administrator using Microsoft as a service.

Azure AD Modify domain objects, groups and policies in Active Directory and Domain Controller Group Policy & STIG Management for OS image builds.

PowerShell ISE scripting

Microsoft Exchange Administrator: create accounts, groups and manage access control on classified networks

Proofpoint email whitelisting

Classified Token mapping to Active Directory for end users and applications from the Defense Information System Agency repository.

Multifactor Authentication and Zero Trust security administration

United States International Trade Commission September 2021 – June 2022

ResolveSoft Inc.

Tier II System Administrator

SCCM Administrator, creating Collections for software and patching; add/remove users and machines to collections; compliance remediation; software version remediation

Microsoft Office 365/Azure Administrator for individual email administration and group email access control; mailbox creation; group distribution lists, email lists and shared email boxes

Azure AD; Intune Endpoint Management

Defender for Cloud; Defender doe Endpoint, Defender for Sentinel

JAMF for MAC, Windows and Google (Android) endpoints, MDM Enrollments and profile management and 3rd party apps

Microsoft Windows 10 & 11 Imaging, Pre-patching and Production patching analyst

Tenable Analyst for patching and compliance scanning for remediation

Application Whitelisting Analyst

Active Directory Administrator for individual access control; creation of accounts; creating and moving OU’s; Corporate group access and managed user access control, advanced account analyzing

Microsoft Exchange Administrator; creation of accounts, hiding accounts from the GAL, setting policies and managing accounts both individual and collective

Microsoft Teams Administrator; Microsoft SharePoint Administrator; Microsoft Mobile Management

Microsoft Windows Server 2019 Administrator managing Company Share Files, group policy, group and individual access control

Native VPN installation and management, user training and batch files when needed

HP Server Administration with pin distribution, queue management and basic repair

United States House of Representatives, Office of the Chief Administrative Officer November 2020-September 2021

Alllyon/Leidos

Desktop Engineer

Active Directory and NetIQ Administration and Management

Managed AirWatch Mobile Management for iPads, iPhones, and Android devices

Regulated Avaya One-X Communicator In, connection troubleshooting, voicemail management.

In conjunction with BigFix and SCMP, monitored second level remediation needs and deficiencies.

Administered RSA Console for common and elevated token accounts; unlocked, and assigned hard and soft tokens

Microsoft Office 365 account management for G1 and G3 licenses

Remotely connect to VPN client computers with Quick Assist and Bomgar

Windows 10 and MAC OS management and patching

Apple Mobile Management and Apple PowerMAC configurations; Network policies

CareFirst Blue Cross/Blue Shield of Maryland February 2020 – April 2020

TEKsystems

Desktop Services Analyst Level III

Virtual Desktop maintenance and software deployment for over 10,000 users, devices and workstations and iGel devices

Mobile device management and deployment

Network and workstation troubleshooting

SCCM administration for Windows 10 migrations and software deployment and management and MAC OS

Laptop and desktop imaging and network migration

Microsoft Windows 10 Administration and troubleshooting

Azure accounts and user management administrator

Active Directory administration including reports; access control; BitLocker Recovery; Device Control and profile management.

Managed ServiceNow ticketing system and custom reports

Apple Mobile Management and Apple PowerMAC configurations; Software management

Veterans Benefits Administration- Baltimore, Maryland November 2018 – November 2019

Veterans Hospital Administration- Northport, Virginia (remote)

MSK2

Continuous Readiness in Information Security Program – CRISP Remediation Engineer

Remediate established national and regional change control documentation systems; servers and endpoints.

Provide specific vulnerability remediation support for all devices, including laptops, workstations, printers, and network

Use Nessus, SCCM, SCOM, and SQL reports and product logs to locate workstations and servers that have inventory, deployment, patching or other issues, and then use provided scripts, tools, and vendor products to troubleshoot and resolve the issue and verify resolution.

Provide onsite patch and vulnerability support using SCCM and other tools. This includes MS patching, Nessus scan remediation, unauthorized software remediation, baseline image deficiencies

Executed daily Microsoft PowerShell scripts for generating Active Directory reports on workstation updates and patching for Congressional compliance

Provide workstation, laptop, and printer hardware and software support/troubleshooting, imaging, and patching

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