Customer Service Specialist with 7+ Years Experience

Aretha James

678-***-****

***********@*****.***

Atlanta, GA

SUMMARY

Experienced Customer Service Representative with 7 years of call center and account management. Including sales, collections and technical support. Determined to support business development and growth. Focus on customer service that results in retention and optimal satisfaction.

EXPERIENCE

Employbridge 11/2023-07/2024

Member Experience Associate

•Handled customer accounts for Nations Benefits.

•Provided account balances, processed orders, explained transactions on customers’ accounts.

•Addressed member inquiries and assisted in resolving problems that arose.

Amazon 04/2020 - 06/2023

Fulfillment Associate /Auditor

•Completed customer online orders.

•Checked labels and ensured products were in its’ proper place.

•Worked with ship dock management to ensure shipments are leaving at the correct time, which is important.

•Utilized scanners to read barcodes and followed prompts on screens for various tasks.

•Identified and resolved issues during the fulfillment process

State Farm 04/2022 - 07/2022

Retention Specialist

•Assisted customers with home insurance claims.

•Explained insurance claims and provided details on guidelines for customers.

•Reviewed existing policies, highlighted customer benefits, and offered comparisons.

•Supported new customers on-board and ensured a positive customer experience.

•Communicated with former customers encouraging them to reinstate their policies.

Stradis Healthcare 0/2014 - 02/2022

Assembler

•Assembled medical procedure packs for doctors and dentists.

•Verified lot numbers, expiration dates, item numbers and quantities to ensure clean correctly packed surgical kits.

•Inspected components and finished products to ensure they meet quality standards and specifications, using measurement tools as needed.

•Adhere to health and safety requirements and Good Manufacturing Procedures (GMP).

EDUCATION

Laurus Tech Community College, Medical Assistant, Decatur, GA 2007-2008

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