IT Support-Oriented Front Desk & Production Administrator
Resume:
***************@*****.***
SANTANA BARNES
Work Experience
Front Desk Clerk
Embassy Inn – Hohenwald, TN
**** – 2018
Led front desk operations, ensuring efficient guest check-in/out and reservation handling
Resolved customer concerns promptly, contributing to positive guest retention
Coordinated with housekeeping and maintenance to maintain room quality and readiness
Used hotel software to streamline billing and record management
Enhanced operational flow by monitoring feedback and implementing service improvements
Oliver Technologies
Paint Line Technician
2012-2017
Operate and monitor paint line equipment, including spray booths, curing ovens, and conveyor systems.
Mix and apply paint or coatings according to specifications, ensuring proper viscosity and color match.
Inspect finished products for quality, checking for defects like drips, uneven coverage, or contamination.
Perform routine maintenance on paint guns, pumps, and filtration systems to ensure smooth operation.
Follow safety protocols when handling chemicals and operating machinery, including wearing protective gear.
Document production data such as paint usage, batch numbers, and inspection results.
Assist with color changes and line cleanups, ensuring minimal downtime and contamination between runs.
Skills
Customer Engagement
Data Entry & Analysis
Attention to Detail
Team Collaboration
Conflict Resolution
Problem Solving
CRM Tools
Time Management
Proficient in Microsoft Excel, Word, and data entry tools
Fast and accurate typing (60+ WPM)
Familiar with C++, Python, and data analysis basics
Hobbies
Tech-savvy and always eager to learn, especially in the field of technology. Passionate about self-reliance, with a drive to understand how things work and how to fix them independently
Education
CNA Certification 2008
NHC Lewisburg Tennessee
IT Technical Support Certification
(IN PROGRESS) PROJECTED COMPLETION: 2026
High School Diploma (In Progress)
Projected completion: October 2026
School: Graduation Alliance (online K-12 platform)
Profile
Remote Data Entry and Customer Service Representative with two years of front-line hospitality experience. Recognized for strong time management, precision in data handling, and a problem-solving mindset. Skilled in streamlining operations, resolving client issues, and enhancing user satisfaction through attentive service and clear communication.
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