Bilingual Medical Receptionist with Disaster Support Experience
Resume:
LOU ANN VASQUEZ
Medical Receptionist (Bilingual)
Denton, TX 76208
*********@*****.***
Seeking a position within a company where I can help others by utilizing my skills and abilities as well as increase my individual professional growth. Authorized to work in the US for any employer
Work Experience
Local Hire -Human Services Specialist
Federal Emergency Management Agency (FEMA)
Denton, TX
October 2024 to May 2025
● Response and Recovery
● Recovery Directorate
● Individual Assistance Division
● Individuals and Households Br
Duty 1 (Foundational skills)
The incumbent performs substantive mission-oriented work in a Recovery Service Center supporting multiple aspects of delivering the Individuals and Households Program. This support encompasses programs and projects designed to aid individuals and/or communities by providing disaster support and delivering disaster assistance to events such as: intentional and/or unintentional crises, disasters, other humanitarian emergencies, hazards, or natural and man- made/technological (chemical, biological, radiological, nuclear, high-yield explosives) disasters. Work performed by the incumbent includes applying knowledge of recovery programs to provide advice, guidance, and interpretation on a variety of recovery issues. The employee also assists senior specialists work problems that can be complex, controversial, and in a precedent setting. This can include assisting with the development of recovery policies, plans, and procedures. Duty 2: (Registration Intake/Help Line)
Utilizing effective oral and written communication, the incumbent interacts directly with disaster survivors and other stakeholders in a contact center environment and/or through face-to-face interaction. In doing so, the incumbent typically:
● Registers disaster survivors for individual or household assistance following nationally- declared disasters.
● Assists disaster survivors by providing knowledge and advice about programs and services that are available.
● Assesses the needs of disaster survivors and provide referrals and recommendations to appropriate disaster programs that are coordinated among Federal, state, local, territorial, non-governmental organizations, and the private sector as appropriate.
● Collects, compiles, verifies, and reconciles data information provided by disaster survivors.
● Uses computer software to record and retrieve appropriate applicant data and responses.
● Determines the status of applications for assistance by researching case information in NEMIS.
● Works specialized lines of business to assist survivors with matters related to topics such as Recoupments, Transitional Shelter Assistance (TSA), Teletype (TTY), or other mission areas as assigned. Duty3: (Casework)
The incumbent will perform an intermediate range of casework functions following established guidance to gain experience towards working increasingly difficult assignments. This involves the application of policies and procedures in tasks such as FEMA Manual Determinations, advanced document indexing, appeals, special handling, and other case working queues as directed. Additionally, the incumbent identifies and resolves any barriers to case processing or unusual applicant requests or, as appropriate, refers these to higher-level employees or to their immediate supervisor. Medical Receptionist
Rapidfire Healthcare
Denton, TX
June 2021 to October 2021
• Enter patients’ information from Dr Alexa to Kareo or Practice Fusion as needed.
• Make sure correct pharmacy information is in systems
• work from home answering all calls
• determined nature of business and directed callers to correct destination.
• Checked all faxes and send to correspondence
Medical Receptionist/ Translator
Primer Retina Specialist
TX - Midland, TX
May 2020 to November 2020
Operated multiple line telephone console to receive all incoming calls at clinic, determined nature of business and directed callers to correct destination.
● Make future appointments and answer inquiries.
● Checked all faxes and send to correspondence
● Make future appointments and answer patient/doctor/staff inquiries
● Collect patients copays, co-insurance, monies as required.
● Performed a variety of clerical duties and other duties pertinent to the clinic.
● Conducted some insurance verification at the clinic. Medical Receptionist/ Translator
North Texas G.I. Associates/Texas PRN Staffing - Denton, TX March 2016 to May 2016 (Temp. service)
April 2017-July 2017(Independent Contracting)
● Received all incoming calls at clinic, determined nature of business and directed callers to correct destination.
● Make future appointments and answer inquiries, perform variety of clerical duties, also includes requesting medical records.
● Conducted all insurance verifications at the clinic.
● Completed data entry for medical billing, collected payments.
● Translated Spanish for doctor at clinic if needed
● Checked all faxes and send to correspondence
Clerical/Receptionist
Ragsdale Vision - Denton, TX
July 2012 to October 2012
Answered all incoming phone calls and assisted customers.
● Helped customers determine options for eyeglasses.
● Received packages and ordered customers products. Medical Receptionist/Translator
River Oaks Hospital - Ridgeland, MS
July 2009 to February 2011
Managed a clinic of two physicians and their staff, accommodated to improve work area for better services.
● Fully trained other receptionist staff at five different clinics.
● Served as a floater receptionist at the same five different clinics as needed. Medical Receptionist /Translator/Office Manager
River Oaks Hospital - Canton, MS
November 2005 to July 2009
Managed a clinic of one General Surgeon and his staff, accommodated to improve work area for better services.
● Received all incoming calls at clinic, determined nature of business and directed callers to correct destination.
● Operated telephone console to receive incoming messages; typed memos, correspondence, and other documents.
● Make future appointments and answer inquiries, perform variety of clerical duties, also includes requesting medical records, lab work, radiology reports
● Conducted all insurance verifications at the clinic.
● Completed data entry for medical billing, collected payments, and made bank deposits.
● Entered daily batches into the computer system.
● Ordered all office and medical supplies.
● Translated Spanish for doctors at clinic, hospital, E.R., and O.R. as needed. Medical Receptionist/Translator
Scott Regional Hospital (Clinic) - Morton, MS
April 2005 to November 2005
Received all incoming calls at clinic, determined nature of business and directed callers to correct destination.
● Operated telephone console to receive all incoming messages; typed memos, correspondence, another documents.
● Make future appointments and answer patient/doctor/staff inquiries.
● Performed a variety of clerical duties and other duties pertinent to the clinic.
● Requested medical records, lab work, and radiology reports.
● Conducted some insurance verification at the clinic. ESL Tutor
Pearl School District - Pearl, MS
November 2004 to April 2005
Taught children foreign languages, good health, and personal habits.
● Took measures to change children's behavior.
● Trained children in other languages by breaking down words and helping with pronunciation and achieved significant improvements in their productivity. Medical Receptionist/Translator
BMF Pediatric Clinic - Cincinnati, OH
August 2004 to October 2004
Received all incoming calls at clinic, determined nature of business and directed callers to correct destination.
● Instrumental in communicating with the patients that spoke Spanish.
● Operated telephone console to receive incoming messages.
● Made future appointments and answered inquiries, performed variety of clerical duties.
● Requested medical records, lab work, radiology reports, and some insurance verification.
Education
GED (Gary Job Corps, San Marcos, TX)
San Antonio College of Medical and Dental Assistant
- McAllen, TX
August 1998
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