IT Network Administrator and Customer Support Expert
Resume:
JESUS RICHARD RODRIGUEZ
IT Network Administrator Customer Support Specialist Technical Troubleshooting Expert 347-***-**** ******@*****.***
LinkedIn/Portfolio 10 Entrance Ct. Yonkers, NY 10710 EXPERIENCE
Sr Customer Service Support 3
Resideo
03/2022 - Present Hawthorne, NY
Cable tech fiber/copper
Made and repaired HDMI, SDI, Ethernet cables
Made and polished Fiber optic cables
Transferred to Sr Customer Service Associate
IT Network Administrator
Worldtek Travel
01/2003 - 01/2012 New Haven, CT
IT Network Administrator/Manager
Server 2003 Administration
Citrix XenApp Administration
Exchange 2003 Administration
Apollo support/integration into desktop and Citrix environment Avaya phone system Administration
Administrator for 50 users and 4 satellite offices of 3 to 7 users Network Administrator
Carlson Wagonlit Travel
01/2006 - 01/2007 Stamford, CT
Network/Server 2003 installation and configuration Altiris package deployment and asset management
SQL Server 2000/2005 installation and configuration Installation and configuration of Windows XP Pro
Troubleshooting hardware and software including Microsoft Office applications and proprietary applications
Customer Support Analyst
Ameriquest Mortgage Co
02/2005 Englewood, CO
Tier Two Network / Desktop support HDI Certified
Troubleshooting hardware and software including Microsoft Office applications and proprietary applications
Utilized proprietary applications that processed home refinancing and purchases
Computed, recorded, and proofread data, records, and reports Customer Support Analyst
Northrop Grumman Lafayette
02/2001 - 02/2005 Lafayette, CO
Tier Two Network/Desktop support
Managed 12 first level support analysts
Aid with special projects and reporting as needed
Troubleshooting hardware and software issues with Microsoft and proprietary applications
Consultant/Network Analyst
KPMG Peat Marwick LLP
1986 - 01/2001 Denver, CO
Built and integrated over 200 NT and Windows 2000 servers for Denver solution center
Built and integrated Compaq quad CPU servers for Qwest Completed course for Cisco CCNA certification EDI documentation Completed Microsoft MCSE + Exchange track courses
Attained MCP certification
Configured, troubleshoot, and maintained NT servers, workstations and laptops using NT, Windows 98 and Windows 2000 for 400 plus users Installed and maintained Backup Exec on a LAN and configured remote and LAN software packages
SUMMARY
Information technology specialist successful in software administration and data communications. I have an
extensive IT background. I enjoy troubleshooting to find solutions to technical issues. Furthermore, I am a specialist with a focus on client satisfaction and experience assisting users both remotely and in person. Looking to bring exceptional technical know-how and customer-service skills to companies that are on the cutting edge of industry.
KEY ACHIEVEMENTS
Microsoft Office Teaching
Taught 100+ students Microsoft Office skills,
improving productivity.
Efficient IT Management
Managed IT for 5 offices, supporting over 80 users Cost-effective VOIP Implementation
Implemented VOIP system, reducing
communication costs by 25%.
CERTIFICATION
Computer learning center
MCP
LANGUAGES
English
Native
SKILLS
Apollo Avaya CCNA Cisco Citrix
Citrix XenApp DHCP IAM MCSE
Microsoft Office Microsoft OS Sabre
SQL Typography VOIP WordPress
Windows 2000 SQL Server 2000 Gmail
iPad Apple iOS TCP
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