Multifaceted Maintenance and Customer Support Specialist

Mitchell Wilson

614-***-**** ***************@*****.*** Concord, NC

PROFILE

Highly skilled team player with a variety of experience in multiple industries. Troubleshooting, maintenance, commercial and residential construction projects, trucking, quality and HVAC equipment and systems.

EXPERIENCE

Customer Care Specialist Sunbelt Rentals

2021 – present

Charlotte, NC

Qualify customer rental equipment and review customer projects for equipment recommendations

Complete customer orders, source equipment as needed, places service calls

Processes order cancellations and equipment pickup requests

Assist with training customers and Sunbelt personnel on safety and efficient tool operation

Daily communication with the local branches to coordinate the fulfillment of orders

Maintenance Technician Bell Partners

2020 – 2021

Charlotte, NC

Performed routine maintenance and repair on community equipment

HVAC, plumbing, electrical, carpentry and mechanical repair

Managed vendor painting, asphalt, and landscaping contract projects

Routine equipment checks to identify malfunctions or hazardous conditions

Residential community safety checks to prevent injuries to residents, associates, and visitors

Standing and sitting reach forklift operation

Maintenance Technician Morales Group/Stanley Black & Decker

2019 – 2020 (contract position)

Charlotte, NC

Managed the 3rd shift battery distribution and receiving area

Processed all recycling and battery change requests and performed battery charges

Prepped bad pallets for repair and sorting

Maintained all work records and parts used at each job in accordance with established procedures

HVAC Technician Franklin Heating Cooling and Refrigeration

2016 – 2019

Columbus, Ohio

Installed HVAC systems, troubleshooting and repairs

Tracked internal system work orders and ordered parts

Safety check inspections of HVAC systems

Laborer Crenshaw Construction

2012- 2015

Columbus, Ohio

Tunnel/shaft excavations

General tasks including construction site clean up

Operated air powered and motorized equipment; forklift, jack hammer, concrete saw

Property Field Inspector Self Employed

2010 – 2012

Columbus, Ohio

Building inspections of residential and commercial property including foundation, roof, plumbing

Reported change of use, occupancy or compliance with applicable codes and ordinances

Complaint investigations to determine condition of structures and vacant land or buildings

Follow up inspections to confirm repairs or alterations were done correctly

Truck Driver Volunteers of America

2007 – 2010

Columbus, Ohio

Dispatcher, driver, and managed driver routes for donation pickups

Cook IHOP

2005 – 2007

Columbus, Ohio

Prepared daily breakfast, lunch, and dinner

Managed kitchen staff

Warehouse Worker Value City

2002 – 2005

Columbus, Ohio

Picked and packed orders

EDUCATION

Fortis College – Columbus, Ohio EPA HVAC Certification - 2016

Hocking College - Columbus, Ohio AAS degree- Food Management – 2001

Contact this candidate