Experienced SaaS Implementation Leader with Insurance Focus

GEORGETTE LAFRANCE

*************@*****.***

413-***-**** Springfield, MA

https://www.linkedin.com/in/georgettelafrance/

1

SKILLS

COLLABORATION/TRACKING TOOLS: Salesforce Kimble Teams Jira Slack SharePoint Slack Confluence OneNote MS Teams Kanbun

OFFICE: Power Point Excel Ourlook365 Word Google Docs Zoom GoToMeeting/Webinar SAAS PROGRAMS: Insurance Agents SAAS Programs, including Applied Epic, AMS360, HawkSoft CSR24 Client Portal for agents’ clients to access documents and processes. Ivans’ Download and Quotes using Insurance API GENERAL: Meet Contract/Sales Expectations, Client Success, Project Management, Agile Methods Communication Meticulous Creative solutions while keeping standard protocols. PROFESSIONAL EXPERIENCE

Implementation Manager Ivans(Division of Applied Systems) Remote-IL 2020 - 2024

Demonstrated ability to manage twenty to thirty monthly quality assurance projects for multiple insurance coverage and carriers while remaining adaptable and flexible.

Successfully met deadlines while maintaining high-quality deliverables for carriers’ data based on Acord Standards for multiple lines of coverage.

Collaborated with departmental leaders to create strategic processes and plans that made future implementations more efficient. This was achieved through collaboration and the use of tracking tools, including Jira, Confluence, and Slack.

Facilitated meetings such as standups, retrospectives, and program syncs, ensuring clear communication and documentation with internal and external technical teams and end-users. Subject Matter Expert Applied Systems Remote-IL

2005 – 2020

Exhibited product management functions within the tech industry, combining strong technical acumen with the ability to confidently engage with both customers and internal stakeholders to drive product success.

Expert resource in implementing and onboarding SAAS portal product (CSR24) and strategies for twenty insurance agencies for their various levels of end users.

Supported program execution by coordinating timelines, tracking deliverables, and ensuring alignment between engineering, product, and business stakeholders. Assisted in planning and reporting activities, including sprint planning, milestone tracking, and risk/dependency management.

Designed and executed internal and external training materials, including outlines and documentation focused on various setup practices and marketing strategies for the new program for end-users. GEORGETTE LAFRANCE

*************@*****.***

413-***-**** Springfield, MA

https://www.linkedin.com/in/georgettelafrance/

2

Inside Sales Channing Bete Publications S. Deerfield, MA 2000-2005

Consistently exceeded sales goals for educational material to various educational systems, government offices, and business human services departments in four states, displaying my impressive sales skills. Obtained a strong understanding of federal, state, and veterans billing cycles.

Coordinate pricing, ordering, delivery, and proof of customized education booklets. OTHER EXPERIENCE

Administrator (Volunteer/Per Diem) Darrell Lee Jenkins Jr, Resource Ctr Springfield, MA September 2025-Current

Creator of an intake database spreadsheet to calculate customer statistics for grant writing requirements. Updated Human Resources documentation and internal process to meet federal and Massachusetts requirements for grants.

Ensured the accuracy of accounting systems for payroll and expenses, along with grant applications, government reports, and CORI status.

Systems Specialist NAVSAV Insurance Beaumont, Texas(Remote) March 2025-August 2025

Improved agency API ( IVANS Download)suspension files, successfully matching 80% of six months of data, significantly improving data accuracy and efficiency.

Presented best practices for entering client information to maximize download efficiency. This involved streamlining data entry processes and ensuring data accuracy and integrity. I also successfully collaborated with other Systems specialists on the implementation of CSR24 and Epic dashboards, demonstrating my ability to work effectively in a team. EDUCATION

Master of Business Administration

St. John's University, New York, NY

Bachelor of Science -Marketing

Western New England University, Springfield, MA

Contact this candidate