Customer Service Specialist
Resume:
Clarkston, GA *****
************@*****.***
Stephanie Graves
SKILLS
Empathy, communication, active listening, computer literacy, problem solving, active listening, time management.
EXPERIENCE
Conduent, Remote — Patient Account Representative
January 2024 - September 2024
● Assisted patients and medical offices with insurance status.
● Maintained HIPAA verification with all patient accounts. Aston Carter Staffing Solutions, Remote — Patient Account Representative
June 2023 - October 2023
● Provided out of pocket estimates for patients using durable medical equipment, medications and home health care services.
● Maintained HIPAA verification with all patient accounts.
● Accessed patient accounts using Intake and Unity softwares. Convergent Outsourcing, Remote — Customer Service Representative November 2020 - April 2023
● Completed 1,000 hours becoming a permanent employee from Hire Dynamics Staffing Agency.
● Handled and maintained over 60 inbound calls for utilities with problem solving for future disconnections, payment arrangements if applicable without escalation, notation of all interactions using SAP software.
● Maintained HIPAA verification of all accounts.
Hire Dynamics, Atlanta, Georgia - Customer Service Representative September 2019 - November 2020
● Handled over 60 inbound calls with HIPAA verification for utility accounts.
● Processed payments and provided payment arrangements if applicable. EDUCATION
American Professional Institute, Decatur, GA — Technical Diploma September 2010 - October 2011
● Medical terminology and anatomy while mastering procedures like vital signs and drawing blood.
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