Customer Service, Hospitality, Psychology, Thoughtful Communication

Benjamin Liew

804-***-**** ***.******@*****.*** Richmond, VA 23220

CAREER OBJECTIVE

Dedicated and hardworking individual with hands-on experience in food service and customer relations. Currently pursuing a Master's degree in Applied Psychology at VCU, with a strong foundation in programming, communication, and leadership. Seeking opportunities to utilize my diverse skill set in a challenging and engaging role.

EDUCATION

Master's Degree

Applied Psychology, Virginia Commonwealth University (VCU), Richmond VA Expected in May 2027 Relevant Coursework: CMSC 256 (Data Structures), CMSC 302, PSYC 309, STAT 214.

High School Diploma

Midlothian High School, Midlothian VA January 2023

SKILLS

Proficiency in point-of-sale (POS) systems Basic computer applications

Java

Microsoft Office Suite

Ableton Live 12

Teamwork

Collaboration

Communication

Customer service

Ability to handle a fast-paced environment Professionalism

Production leadership

Portion and cost control

Fish preparation

Food safety

EXPERIENCE

Effective communication Sanitation practices Order flow management Rice preparation

Japanese cuisine

Food safety monitoring Ingredient pairing

Guest interaction

Sushi rice preparation Recipe adaptation Allergen awareness Safety precautions

Knife skills

FOH assistance

Sushi Chef & Host (Temporary), Sushi O, January 2025-Current

Richmond, USA

Prepared fresh sushi and sashimi in a fast-paced environment, maintaining high-quality standards

Assisted in customer service and table management during peak hours Stood for 6-7 hours during shifts while maintaining focus and professionalism in demanding environments

Reference: 804-***-****

Host & Takeout Associate, Lucky Chopsticks, December 2024-Current

Richmond, USA

Efficiently managed customer seating and coordinated takeout orders with accuracy Enhanced customer satisfaction through excellent communication and problem-solving skills Reference: 336-***-****

Sushi Chef & Line Cook, Wild Ginger, December 2023-November 2024

Richmond, USA

Worked as a sushi chef, ensuring quality control and customer satisfaction

Supported kitchen operations as a line cook during peak periods, focusing on efficiency and teamwork

Stood for 6-7 hours during shifts, showcasing endurance and dedication to the role Demonstrated reliability and a strong work ethic by learning multiple kitchen roles Reference: 336-***-****

Hostess, Sushi O, March 2019-March 2020

Richmond, USA

Greeted and seated guests while managing reservations and ensuring smooth dining operations

Provided a welcoming environment, receiving consistent positive feedback from customers Reference: 804-***-****

Line Cook (Summer Role), Wild Ginger, June 2019-August 2019

Richmond, USA

Assisted in preparing dishes and maintaining kitchen cleanliness and organization Reference: 336-***-****

Piano Teacher, The Music Tree, January 2025-Present

Richmond, USA

Assisting in teaching a group of assigned students. Scaled based on the growth of students. Engaging in meaningful conversation with students, along with making the learning process enjoyable.

Technician, Sushi O, March 2024-Present

Midlothian, USA

Managed POS (Point of sale) system TOAST, Networking systems, setup patch panels, sound and speaker systems.

CERTIFICATIONS AND TRAINING

Food Safety Training

KEY ACCOMPLISHMENTS

Contributed to a 15% increase in customer satisfaction scores through excellent service and teamwork.

Managed up to 20 tables during peak hours with a consistent focus on efficiency and guest experience.

Played a vital role in streamlining kitchen operations, reducing meal prep times by an average

of 10%.

HOBBIES AND INTERESTS

Music and technology (including circuit design)

Plants and gardening

Cooking and experimenting with recipes

Caring for animals and exploring nature

Collecting and crafting unique trinkets

VOLUNTEER EXPERIENCE

Living Water Community Church Garden, Assisted with maintaining a community garden, promoting sustainability and teamwork among volunteers.

Chinese Baptist Church Of Richmond, Assisted with shepherding children during the VBS programs in summer break.

Food Bank of Richmond, Assisted with packing cars and fulfilling tickets.

LANGUAGES

English, Fluent

Mandarin Chinese, Fluent

French, Intermediate

ACTIVITIES AND HONORS

Music Production

Guitar, Piano practicing

experimental baking

cooking and meal prep

REFERENCES

John Miller, 1-540-***-****

Bryn Rich, 1-757-***-****

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