Customer Service Pro with 10+ Years Experience

TYERRAH HARPER

**** *. ******* **** ****#*** Las Vegas Nevada, 89108 · 908-***-****

Email · LinkedIn Profile · ************@*****.***

Polished, Professional Customer Service Representative Offering:

10+ years of experience providing customer support in fast paced retail environments and busy flow call centers

Strengths include competent computer knowledge, excellent interpersonal and communication skills.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listens attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE

12/2023 – PRESENT

FRONT DESK AGENT, new york new york hotel and casino

Welcome guests and provide memorable service anticipating guest needs and responding to and resolving any complaints in alignment with company policies.

Manage early and late arrivals/departures and walk-ins and tasks associated with check-in/check-out including up-selling and promoting MGM rewards enrollment.

Ensure all charges and credits are posted and handle all financial transactions and cash according to company guidelines.

Partner with other departments to meet guest expectations including special requests.

Issue guest keys ensuring correct programming for seamless access.

12/2021 – 04/2023

CUSTOMER SERVICE REPRESENTATIVE, Brivo

Assist end users via chat, email, and phone call with navigating, programming, and managing their access control system via Brivo's various websites, programs, and applications.

Assist technicians and dealers with end users' technical and administrative issues such as firmware upgrades, cellular network module activations, and basic networking.

Daily duties also include: assisting with departmental new-hire training and assisting teammates as needed, routing calls, chats, and emails as needed to other departments, logging end user and dealer interactions via Salesforce platform, utilize NICE/InContact to monitor call queue and personal daily statistics/metrics as well as communicating with other departments via Slack and utilizing Google Suite for a wide range of daily business tasks

01/2017 – 01/2019

SALON MANAGER, Beauty BLING BAR

Cut, style and color customers’ hair

Supervise the salon team

Answer incoming telephone calls and book appointments

Advise customers about products and special treatments

Responsible for inventory and Ordering of supplies and products.

Managed salon costs, business accounts, and payroll.

Recruit and train apprentices.

08/2014 – 09/2016

RETAIL TECHNICAL SERVICES, AT&T wireless

Handled customer inquiries, complaints, technical issues, account upgrades and payments.

Repair or order replacement devices when needed.

Assist new customers with one-on-one device tutorials after purchasing a new cellular device.

Located resources for problem resolution and designed best-option solutions for customer satisfaction.

01/2010 – 2/2013

BUSINESS CARE REPRESNTATIVE, AT&T MOBILITY

Handled High Volume Calls 90+ calls daily

Provided and executed account changes, payment arrangements, and billing related issues on large business accounts.

Responded to inquiries, Resolved technical and billing issues Via Email correspondence

EDUCATION

JANUARY 2003

HIGH SCHOOL DIPLOMA, jACKSON COUNTY ADULT EDUCATION- mARIANNA, fl

KEY ACCOMPLISHMENTS

Managed a high-volume workload in a retail driven environment.

Completed Mandatory Retail and Technical Service Trainings

Mentor New Hires

Certified Wireless Retail Technician

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