IT Operations & Identity Access Manager

Mira White

Mesa, AZ *****

480-***-**** - *****.****@*****.***

Professional Summary

Experienced IT professional with over 10 years of progressive experience managing domain transitions to Azure Active Directory and Microsoft 365 Suite. Skilled in leadership, training, and supervision of System Administrators and Identity Access Support Staff. Highly effective problem solver with a strong ability to make decisions. Detail-oriented team player with a proven track record of managing multiple priorities and projects simultaneously. Proficient in advanced systems administration, network management, and deploying security measures to optimize IT infrastructure reliability.

Skills

Active Listening

Time Management

System Administration

Critical Thinking

Enterprise Technology

Complex Problem-Solving

Organizational Leadership

User Access Management

Systems Evaluation

Permissions and Access Control

Train Users

SOP Writing

Testing and Quality Assurance

Automation Management

Microsoft Azure

IT security management

Cross-platform integration

System automation

File system administration

Work History

06/2022 to 07/2025

Information Technology Operations Manager

OnTrac – Phoenix

Lead team that managed system performance, conducting troubleshooting, security patching, and maintenance for 400+ Servers

Lead Automation team for user accounts for 200+ changes for access, include activation, deactivation and general access changes

Collaborated with other departments to help meet IT needs and properly integrate and secure systems

Managed life cycle replacement of hardware and software

Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Mentored junior administrators, fostering skill development and knowledge sharing within the team.

Conducted regular security audits, identifying vulnerabilities and implementing corrective measures to safeguard data integrity.

Collaborated with cross-functional teams to design and implement scalable solutions for evolving business needs.

02/2018 to 06/2022

IT Systems Administrator

OnTrac – Chandler

Primary Administrator for Microsoft agreements and license compliance

Conducted routine and emergency maintenance of assigned data center equipment

Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution

Maintained flexible schedule and responded to after-hours and weekend emergencies

Led server infrastructure development, quality assurance, staging and production systems

Analyzed complex project server issues and worked on large enterprise and business-critical applications

Devised scripts and automation tools to improve system efficiency.

11/2013 to 02/2018

Tier 2 Support Technician

OnTrac – Chandler

Daily provided support to end user in non-technical dialogue to promote better understanding of technology

Installed, modified, and repaired software and hardware to resolve technical issues, average daily of 25 support requests

Documented support interactions for future reference

Configured hardware, devices, and software to set up work stations for employees

Primary Identity Access Support for user access to systems and applications.

03/2008 to 03/2012

Information Services Department Manager

Northland Pioneer College – Holbrook

Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service

Developed and implemented useful inventory management strategies to maximize sales and reduce costs

Performed statistical analyses to gather data for operational and forecast team needs

Introduced new methods, practices, and systems to reduce turnaround time

Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies

Education

01/2010

No Degree: Information Technology

Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ

#HRJ#76f48f1a-3c25-4507-bc79-88c873f75038#

Contact this candidate