Multifaceted Administrative & Customer Support Professional

Winston-Salem, NC ***** 336-***-**** **.********@*****.***

KENDRA MOODY

Experienced professional skilled in customer service, conflict resolution, and technical support, with a strong background in handling administrative tasks and engaging with diverse individuals in fast-paced environments. Adept at managing data collection and documentation with attention to detail. Seeking to leverage these abilities in a Receptionist role to contribute to organizational success.

PROFESSIONAL

SUMMARY

SKILLS ● Data Collection

● Cold Calling

● Order Entry

● Technical Support

SR. CUSTOMER SERVICE REP 01/2008 to Current

LL&S Commercial Driving Company, Winston-Salem, NC EC- TA 08/2023 to 03/2024

WSFCS, Winston-Salem, NC

MEDICAL SCREENER/RECEPTION TECHNICIAN 07/2021 to 02/2023 CLS Plasma, Winston-Salem, NC

WORK HISTORY

Documented customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.

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Supported a diverse range of learners through differentiated instruction and by providing accommodations consistent with their individualized education plans.

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Enhanced communication between students, families, and educators by acting as a liaison to ensure the success of each student''s educational journey.

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Enhanced student comprehension by utilizing hands-on and interactive learning activities in the classroom.

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Provided one-on-one support for students struggling with specific concepts, reinforcing their understanding through targeted instructional methods.

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Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

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In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process.

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The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.

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SENIOR SECURITY 04/2014 to 01/2018

SES Security Services (Wells Fargo), Winston-Salem, NC

● Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels. Maintained a high level of professionalism while interacting with patients, medical staff and visitors.

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● Displayed sensitivity when dealing with distressed or anxious patients. In addition to protecting employees and customers from physical threats and monitoring for brick-and-mortar breaches, bank security officers also: Identify and prevent attempts at illegal activity, such as forgeries and embezzlement.

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● Work to ensure Bank Secrecy Act (BSA) compliance.

● Participated in ongoing training to enhance own job skills and knowledge.

● Focused on learning new skills and staying updated with industry changes. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

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American InterContinental University-Online, Houston, TX Associates Degree, Business Administration, 05/2025 Robert. B Glenn High School, Kernersville

High school diploma, 06/2006

EDUCATION

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