Customer-Focused Food Service Professional
Resume:
Deshara Mangum
Washington, DC *****
*************@*****.***
Professional Summary
My name is Deshara, and I am 23 years old. I am a mother of three boys. My goal is to make enough money to provide for my children. I had a rough childhood, and I am determined to break generational curses with my kids. I have a high school diploma and am eager to further my education soon. I am a friendly, positive person, and I try to be kind to everyone, even on tough days. My smile is always big, so you wouldn’t know when I’m having a bad day. I am a great worker, full of potential and personality. Work Experience
KFC Team Member
Wilson, NC
December 2022 to November 2023
• Strong customer service and communication skills
• Ability to follow instructions and work in a team
• Basic math skills are helpful for cash handling
Jimmy Johns inshop
Virginia Beach, VA
December 2021 to December 2022
• Greet customers with a smile, take orders, and provide excellent customer service.
• Learn the menu, prepare sandwiches accurately, handle cash and register duties, and maintain a clean work environment.
• Be able to stand, bend, and reach throughout your shift and lift 30-40 lbs
• Be able to work a flexible schedule.
McDonalds Crew Member
Fast Food and Restaurant-Wilson, NC
January 2020 to December 2021
• Maintained cleanliness and organization of work area, adhering to health and safety regulations
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Collaborated with team members to ensure smooth operations during peak hours
• Demonstrated strong communication skills by effectively communicating order details with kitchen staff
• Operated cash register system accurately, handling transactions with precision
• Assisted in training new crew members on company policies, procedures, and customer service standards
• Followed proper food handling procedures to maintain freshness and prevent contamination
• Maintained a clean dining area by regularly clearing tables, cleaning spills, and sanitizing surfaces Cashier
Education
High school diploma
Luke C. Moore Academy Shs
August 2022 to August 2023
High school diploma or GED
Skills
• Classroom management
• Food preparation
• Serving
• Sanitizing surfaces
• Climbing
• Youth group activity facilitation
• Child behavior management
• Food industry
• Food & beverage industry
• Heavy lifting
• POS
• Proper food storage
• Food handling
• Conflict resolution
• Teamwork
• Conflict management
• Collaboration
• Trash removal
• Sweeping
• Food safety
• Food safety management
• Emergency management
• Cash register (5 years)
• Science experiments for children
• Customer service
• Cross-contamination prevention
• Hospitality
• POS systems
• Time management
• Passion for working with children
• Table cleanliness maintenance
• Team management
• Classroom behavior management
• Basic math
• Food service
• Classroom experience
• Mopping
• Manual handling
• CPR
• Cash handling
• Restaurant experience (5 years)
• Credit card payment processing
• Problem-solving
• Communication skills
• Teaching
• Computer literacy
Languages
• English
Certifications and Licenses
OSHA 30
CPR Certification
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