Dedicated Customer Service & Claims Specialist

Barbara Hall

****************@*****.*** 803-***-****

OBJECTIVE

Hard work is something that comes naturally to me and it is something that I do well. There is not one job that I had that I did not like or that I did not go beyond my ability to complete my task. I am a very dedicated worker, my customer service skills are excellent, and I do not stop until my task is completed. If given the opportunity I will prove my worth to your company.

EXPERIENCE

Call-center Associate/ Distribution Clerk All American Insurance

10/2014-present

-Make outbound calls in an attempt to help uninsured and underinsured Medicare eligible individuals secure the correct health insurance. A knowledge of Medicare plans and health conditions is mandatory for this position.

-Train the new hires by allowing them to listen to me communicate with clients and teaching them about Medicare Advantage Plans.

Storm Claims Handler Seiners and Bruce Insurance

05/2014- 9/2014

-Processed claims for storm damages, provided customer service to clients during high stress times, handled inbound and outbound calls related to claims, and aided in determining the insurance company's liability for losses and damages.

SKILLS

oCustomer service

oMicrosoft word

oTechnology such as computers and telephones

oProblem solving

oWord processing

LANGUAGES

oEnglish

REFERENCES

oAmber Bookard - 803-***-**** (Supervisor)

oAnthony Dukes – 803-***-**** (co-worker)

oElouise Cummins – 803-***-**** (former co-worker)

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