Scheduling & Customer Service Professional
Resume:
Taneka Perez
Easton, PA *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Scheduling Coordinator
UnitedHealth Group-Remote
July 2024 to Present
• Assisting members with scheduling appointments
• Receiving both Outbound and inbound calls
• Rescheduling and canceling members appointments
• Remote
Customer Service Representative
Aston Carter-Allentown, PA
June 2021 to Present
Inbound call center, insurances, verifying policy, applications via phone, documents and etc Patient Access Representative
Atlantic Health System-Morristown, NJ
April 2019 to July 2019
Arranges for the efficient and orderly admission of patients, ensuring that all points of registration
(Emergency Room, Outpatient Ambulatory, SDS, Behavioral Health & Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures. The Patient Access Representative interacts with the hospital staff and patients to assure quality care of patient throughout their hospital stay.
New Concepts For Li-Rochelle Park, NJ
June 2017 to April 2019
Providing aid to individuals with disabilities or chronic illnesses who need assistance
● Assisting individuals with their daily living by providing safety and comfort
● Providing assistance to people with basic tasks such as bathing, dressing, grooming, and eating Dial America Call Center-Mahwah, NJ
January 2017 to June 2017
• Handle calls in an outbound call center
● Schedule patients appointments through their Medicaid and Medicare insurance for vision coverage Site Supervisor/ Desk Receptionists
Dial America Call Center-Lyndhurst, NJ
January 2017 to May 2017
Assisted visitors with their scheduled meetings with potential clients
● Scheduling meetings for clients in conference rooms
● Monitoring building and assuring safety of others
• Client and patient registration with Becton Dickinson Pharmaceutical Security Officer
Allied Barton Security Services-Lyndhurst, NJ
March 2016 to January 2017
• Assured safety of others by monitoring the building
● Welcoming visitors to scheduled meetings
● Scheduling meetings in conference rooms
• Client and patient registration with Becton Dickinson Pharmaceutical License and Certification
SORA: Yes
Education
Criminal Justice (Associates Degree)
Bergen Community College
2018
Eastside High School-Paterson, NJ
June 2014
Skills
• Medical records
• Microsoft Office
• Medical Records
• Medical Office Experience
• Call Center (1 year)
• Epic
• Scheduling
• Organizational Skills
• Cold calling
• EMR systems
• Clerical experience
• CSR (1 year)
• Customer Care (4 years)
• Outlook
• Training & development
• CPR
• Data Entry
• Customer Service (4 years)
• training
• Receptionist
• Clerical
• Billing
• Word
• Medical Scheduling
• Customer service
• EMR
• Microsoft Excel
• Microsoft Word
Certifications and Licenses
Security Guard
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