Outgoing, Fast-Learning Customer Service Pro with CNA Background
Resume:
NI’KYIA MEANS
Cincinnati, Ohio **219
*********@*****.***
EDUCATION CRISPUS ATTUCKS MEDICAL MAGNET, INDIANAPOLIS, IN
● CNA Course; Completed, State: CNA2403114
● High school; Completed, CO’25: Diploma
PROFESSIONAL
EXPERIENCE
CARDON SENIOR LIVING, INDIANAPOLIS, IN
Certified Nursing Assistant, July 2024 – Current
● Efficiently managed multiple patient care tasks in a fast-paced healthcare environment, ensuring high quality care without compromising accuracy.
● Developed strong, patient care and medical knowledge skills, enhancing overall quality of service provided to patients.
● Assisted patients with daily living activities, ensuring comfort and addressing their needs promptly.
● Gained proficiency in various aspects of patient care, including vital signs monitoring, mobility assistance, and hygiene care, to maximize effectiveness and efficiency.
WHITE CASTLE, INDIANAPOLIS, IN
Team Member, October 2023 – July 2024
● Being able to both take and share constructive criticism so that my team and I are able to enhance performance.
● Demonstrated resilience and adaptability in swiftly adapting to changing circumstances and demands.
● Cultivated exceptional interpersonal skills by delivering unparalleled customer service.
● Excelled in fostering a collaborative team environment. DUNKIN’, INDIANAPOLIS, IN
Team Member, February 2023 – October 2023
● Quickly and correctly completing tasks to ensure the customer’s satisfaction.
● Providing wonderful customer service and developing connections through a positive attitude and attentive responses.
● Keeping a clean and organized work area to ensure safety and efficiency.
● Addressed and resolved customer complaints in a polite and professional manner.
MCDONALDS, INDIANAPOLIS, IN
Crew Member, February 2022 – March 2023
● Being able to multitask and work well in a fast paced environment without becoming overwhelmed.
● Developed strong customer service and product knowledge skills to strengthen my performance.
● Learning how to perform at all stations to ensure productivity during my employment.
● Accommodating customers for any issues possibly caused by our team. ADDITIONAL
SKILLS
● Great communicator
● People oriented
● Quick learner
● Organization
● Patience
● Punctuality
● Positive attitude
● Open to constructive criticism
My first preference is 1st shift, however I am open to any shift!
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