Guest Services & Sales Support Specialist
Resume:
Susana Rodriguez
**********.****@*****.***
PROFESSIONAL SUMMARY
Friendly, dependable, and solution-oriented Guest Service & Sales Support Specialist with experience assisting guests and customers, supporting sales, and resolving issues efficiently. Skilled at balancing multiple priorities, maintaining organized records, and creating smooth, positive experiences. Known for professionalism, adaptability, and clear communication.
CORE SKILLS
• Guest & Customer Assistance
• Retail & Sales Support
• Problem Resolution & Issue Follow-Up
• Order, Billing & Account Assistance
• Upselling & Product/Service Guidance
• Communication & Active Listening
• Documentation & Record Maintenance
• Multi-Tasking & Time Management
• Team Collaboration & Coordination
• Microsoft Office (Word, Excel, Outlook)
PROFESSIONAL EXPERIENCE
Slide Insurance – Guest Services Specialist
Tampa, FL Sep 2024 – Oct 2025
•Assisted guests with account questions, service requests, and guidance.
• Followed up to ensure issues were fully resolved.
• Maintained records of guest interactions to track requests.
• Provided guidance to guests on available services and options.
• Escalated customer concerns when needed to ensure satisfaction.
Pyramid (Cigna) – Guest & Sales Support Coordinator
Remote Sep 2023 – May 2024
• Guided customers through account updates and service options.
• Responded to questions promptly and provided clear explanations.
• Assisted sales teams with information to support customer decisions.
• Helped guests understand service features and benefits.
• Provided friendly support to ensure positive experiences.
QuestPro (Chubb/Combined) – Guest Support Assistant
Remote Aug 2022 – Aug 2023
• Helped guests navigate requests and resolve minor issues.
• Maintained accurate records of interactions and follow-ups.
• Assisted teams with guest-related processes for smoother operations.
• Provided clear instructions and guidance to customers.
• Addressed routine questions and offered solutions efficiently.
E-Team / Lincoln Financial Group – Guest Service Coordinator
Remote Aug 2022 – Mar 2023
• Responded to customer inquiries regarding accounts and requests.
• Followed up to ensure timely resolution.
• Coordinated with team members to address complex guest needs.
• Provided consistent, professional communication to guests.
Anthem (BC Forward – Contract) – Program & Guest Coordinator
Remote Jul 2021 – Jul 2022
• Supported program participants with scheduling, documentation, and guidance.
• Maintained records to ensure requests were completed on time.
• Assisted staff to provide consistent guest experiences.
• Guided participants through program steps and answered questions.
AON Insurance (BC Forward – Contract) – Guest & Administrative Support
Remote Jan 2021 – Jul 2021
• Assisted customers with account inquiries and service requests.
• Maintained organized documentation for follow-up and tracking.
• Supported internal teams with customer-related tasks and coordination.
• Helped customers resolve questions about accounts and services.
The Hearth Insurance – Customer Services & Support Associate
Tampa, FL Aug 2019 – Feb 2020
• Assisted guests and partners with service requests, updates, and guidance.
• Maintained accurate records and followed up for completion.
• Collaborated with internal teams to ensure smooth service operations.
• Answered guest questions regarding services and billing.
• Provided support to ensure customer requests were completed efficiently.
Atlas Financial Holdings – Guest & Billing Specialist
Schaumburg, IL Aug 2018 – May 2019
• Assisted customers with billing inquiries, payments, and account adjustments.
• Explained charges and options clearly to ensure understanding.
• Followed up on requests and maintained accurate records.
• Provided guidance on payment options to customers.
• Ensured guest questions were addressed quickly and professionally.
Heritage Insurance – Guest Services & Account Support Specialist
Clearwater, FL Oct 2014 – May 2018
• Assisted guests with account updates, billing, and service questions.
• Maintained accurate records and tracked follow-ups.
• Supported team members to improve workflow and service delivery.
• Helped customers navigate service requests and account inquiries.
• Ensured positive guest experiences by resolving issues efficiently.
EDUCATION
Kaplan University – Psychology
Oct 2009 – Dec 2012
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