Customer Service Leader with 15+ Years Experience

Cerise L. Carter

*** ******** ****** *******, ** 54902

Phone: Cell 414-***-**** E-mail: ****.******@*****.*** Objective: To obtain a position with a growing organization and utilize my professional experience Professional experience: Skilled School Bus Driver with over 15 years of experience, plus 5 years as a Human Resources Manager, Safety Manager, Operations Manger with a reputation of commitment, consistency, customer-service focus, dedication, dependable, and driven work ethic. Work Experience

Noltes 24 hour Towing Oshkosh, WI Fleet Safety Coordinator September 2024 - Present Deals with the design and control of business operations to ensure streamlined production of goods and services. Some duties include overseeing high-level HR duties, conserving quality control and safety measures and analyzing and improving organizational processes. National HME Oshkosh, WI n MST Driver July 2022-August 2024 Installing, maintaining and repairing medical equipment. Cleaning and adjusting medical equipment. Testing and calibrating equipment parts to determine what needs repair or replacement. Keeping records of all maintenance and repairs. Replacing medical equipment when necessary. Keeping a healthy and safe work environment through safety tests, code compliance and training others. Prairie Land Towing Milwaukee, WI Tow Truck Driver February 2018 – April 2022 Communicating with a dispatcher, driving to the scene of an accident or breakdown, connecting the vehicle to the tow truck, and transporting it back to the service station or junkyard. Retrieve vehicles for the City of Milwaukee, private tows, lockouts, tire changes, and emergency tows off highways. Special equipment usage: straps, chains, snatch block, flatbed, and wheel lift. Durham School Services- Memphis, TN Safety & Training Supervisor / Human Resources Manager April 2015– November 2016

Durham School Services- Milwaukee, WI Safety & Training / Human Resources Manager April 2011 – April 2015

Supervised 700 school bus fleet and 800 driver employee’s with safety sensitive OSHA compliances, excellent customer service, as well as, 400 wheelchair bus monitor’s. Supervised 4 union terminals and 6 non-union terminals. Selected and trained qualified School Bus Drivers per state and company guidelines. Provided ongoing training and performance evaluations for all driver’s. Supervised the safety program of the customer service center, including monthly safety meetings, and the accident review committee. Proactively recruiting individuals to become school bus drivers. Performed driver orientation in conjunction with Operations Supervisors, Maintenance Supervisors, and/or General Managers. Skills: Fork lift certified, 26” Box truck experience, 2-car tow truck certified, lift gate & pallet jack experience, Microsoft office exp

Education: Bay view High School Graduation 1996 General Studies References upon request