Remote Customer Care Coordinator Candidate

Rachel Love

**** ******** **- ************, ** **211

507-***-**** (cell)

****.******@****.***

SUMMARY

Dependable and detail-oriented professional with extensive experience in remote coordination and customer support. Proven ability to manage inquiries, resolve issues efficiently, and maintain accurate documentation in fast-paced environments. Strong communication skills, adept at delivering exceptional service through phone, email, and chat while ensuring customer satisfaction and compliance.

WORK EXPERIENCE

2022-Present Clinical Research Coordinator

Mayo Clinic, Remote

Managed inquiries and resolved issues promptly, maintaining clear and professional communication via phone, email, and chat.

Conducted patient interviews with empathy, providing accurate guidance and support.

Strong ability to prioritize tasks and meet deadlines in fast-paced settings.

Demonstrated strong organizational skills and attention to detail while prioritizing customer satisfaction.

2021-2022 Clinical Data Coordinator

Mayo Clinic, Remote

Assisted customers and team members with inquiries, resolving issues promptly and professionally.

Coordinated pre-employment testing and onboarding, acting as a reliable point of contact for candidates and vendors.

Streamlined virtual workflows to improve efficiency and reduce delays, enhancing overall satisfaction.

Delivered clear communication across multiple channels, ensuring timely follow-up and resolution of concerns.

2020-2021 Associated Clinical Research Coordinator

Mayo Clinic, Remote

Monitored processes and identified deviations, communicating promptly with stakeholders to resolve issues effectively.

Collaborated with internal and external teams to address concerns and provide clear, professional guidance.

Created and updated forms and reports to improve efficiency and enhance user experience.

2017-2018 Patient Appointment Coordinator (contract)

Mayo Clinic, Austin, MN

Assisted patients with inquiries via phone and online platforms, providing timely and professional responses.

Delivered exceptional support to patients and internal teams by ensuring accurate scheduling, clear communication, and positive experiences across multiple channels.

Assisted patients with inquiries via phone and online platforms, providing timely and professional responses.

Coordinated schedules and appointments to meet patient needs and operational requirements, ensuring smooth workflows.

Collaborated with team members to develop efficient scheduling solutions and resolve conflicts promptly.

Education

Winona State University,

Bachelor of Science, Law and Psychology, 2015

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