Customer Service & Patient Support Specialist

Meisha Bloom

McDonough, GA ***** *************@*****.*** 515-***-****

Customer Service Specialist Patient Support Relationship Management

Professional Summary

Compassionate and personable Customer Service Professional with 10+ years of experience delivering exceptional client and patient care. Skilled in conflict resolution, communication, and creating positive customer experiences. Adept at balancing efficiency with empathy, supporting high-volume service environments, and training staff to maintain quality standards. Recognized for adaptability, problem-solving, and building strong customer relationships.

Core Skills

• Client & Patient Care

• Communication & Conflict Resolution

• Customer Relationship Management

• Training & Team Support

• Administrative & Front Desk Support

• Problem Solving & Adaptability

Experience Highlights

Certified Phlebotomy Technician – Biolife Plasma Services West Des Moines, IA 2024–Present

- Greet donors, explain procedures, and ensure patient comfort during the donation process.

- Maintained donor safety and care while managing technical processes.

Manager – Smoothie King Mableton, GA 2023–Present

- Delivered personalized service to customers to meet nutrition and fitness goals.

- Trained and managed staff of 7 to ensure excellent customer experiences.

Assistant Manager – MOOYAH Burgers Mableton, GA 2023–2024

- Provided friendly, fast service in a customer-facing environment.

- Trained, scheduled, and supervised staff to ensure efficient operations.

Hostess – Ruth’s Chris Steak House Atlanta, GA 2014–2016

- Delivered high-quality dining experiences, managed reservations, and assisted guests.

Education & Certifications

Associate’s Degree – Health Science, Johnson County Community College

Certified Phlebotomy Technician

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