Web E-Chat Support Specialist Candidate

Lavanya Sama

Email: *******.*****@*****.***

Professional Summary

Detail-oriented and tech-savvy professional with a Master’s in Computer Applications and hands-on

experience as a Software Engineer. Strong communication skills with the ability to troubleshoot,

multitask, and provide exceptional customer support through digital channels. Adept at engaging

customers, resolving issues efficiently, and maintaining accurate records. Seeking to leverage technical

background and customer service strengths in a Web E-Chat Representative role with Advanced Turf

Solutions.

Core Skills

• Online Chat & Email Support

• Customer Service & Issue Resolution

• Strong Written Communication

• Order Processing & Tracking

• CRM & Web-Based Tools

• Multitasking in Fast-Paced Environments

• Attention to Detail & Data Accuracy

• Collaboration & Process Improvement

• Basic Product Research & Troubleshooting

Professional Experience

Software Engineer – Karsun LLC Solutions

• Delivered application support and collaborated with teams to troubleshoot technical issues.

• Communicated effectively with internal stakeholders through written and digital channels.

• Ensured accuracy in documentation, task tracking, and reporting.

• Maintained high attention to detail while multitasking.

• Gained hands-on experience with web tools, systems navigation, and customer-facing technologies.

Relevant Experience for Web E-Chat Representative

• Strong written communication through technical documentation and support communication.

• Quick understanding of software systems, enabling rapid learning of CRM and chat tools.

• Proven ability to manage multiple requests simultaneously.

• Experience collaborating with teams to improve workflows.

• Customer-oriented mindset through supporting software users and resolving application issues.

Education

Master of Computer Applications (2007)

Osmania University

Additional Qualifications

• Strong interest in customer support roles

• Ability to understand product features and industry trends

• Knowledge of or ability to learn about turf products and related materials

• Remote-work ready with excellent self-management skills.

Contact this candidate