IT Support & Technical Operations Specialist
Resume:
Orange, Texas
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Prastuti Pokhrel
IT Support & Technical Operations Specialist
GitHub: prastutipokhrel
LinkedIn: prastutipokhrel
IT Support Specialist with hands-on experience troubleshooting systems, supporting users, and maintaining web and server applications. Experienced in learning new tools quickly, documenting technical issues, and resolving client-reported problems. Strong foundation in computer systems, operating systems, and network-supported applications. EDUCATION
Masters in Computer Science, Lamar University Aug 2023 – May 2025 Relevant Courses: Cloud Computing, Machine Learning, Algorithms, Data Science, Operating Systems, DBMS, Data Science. Bachelor in Computer Engineering, Pokhara University, Nepal Sept 2016 – June 2021 SKILLS
Operating Systems Windows, Linux
Computer Hardware System setup, installation, peripherals, CPU/RAM basics Technical Support Troubleshooting, help desk, ticketing systems, user support Networking LAN/Wi-Fi setup, IP addressing, connectivity diagnostics Cybersecurity Basics Authentication, access control, updates/patching, safe practices Programming Python, JavaScript
Web Services REST APIs, JSON, web application fundamentals Documentation User guides, troubleshooting steps, workflow documentation Databases PostgreSQL, MySQL
TECHNICAL EXPERIENCE
Graduate Researcher,Full Stack Developer June 2024 — Present Quality Enhancement Plan, Lamar University Beaumont, TX
• Provided technical support for 500+ students and faculty, resolving access issues, configuration errors, and system usage problems.
• Set up development environments, performed system updates, and assisted with debugging application issues.
• Installed, configured, and tested software tools used in the university’s learning platform.
• Documented troubleshooting steps, user instructions, and system workflows to support non-technical users. System Support Supervisor Mar 2021 — Aug 2023
Ministry of Land Management, Nepal Kathmandu, Nepal
• Supported a team of 30+ staff by resolving daily login issues, software errors, and computer usage problems.
• Installed, configured, and tested applications used for digitizing government records.
• Provided hardware/software troubleshooting and guided users through system operations.
• Created documentation and trained non-technical staff on system tools and best practices. API & Technical Support Developer Sep 2019 — March 2021 Uniaxial Softwares Kathmandu, Nepal
• Diagnosed and resolved software, server, and API-related issues using Postman, server logs, and internal tools.
• Collaborated with DevOps on system setup, deployment support, and monitoring using Linux-based environments.
• Provided internal user support, answered technical queries, and documented solutions for future reference.
• Assisted in troubleshooting connectivity, authentication, and configuration problems across multiple systems. Client Support & IT Assistant Jan 2018 — Aug 2019
Bhugool Engineering Consultant Pvt. Ltd. Kathmandu, Nepal
• Delivered technical support to clients, troubleshooting login failures, connectivity issues, and application errors.
• Set up and maintained web applications, performed system updates, and conducted functionality testing.
• Assistedwith basic computer setup, software installation, and environment configuration for internal staff.
• Explained technical features to non-technical users to improve usability and reduce repeated support requests. ADDITIONAL EXPERIENCE
Educational Leadership, Lamar University Student Assistant Jan 2024-May 2024
• Conducted cybersecurity workshops and digital literacy classes for middle/high school students through the AT&T Foundation initiative.
CONFERENCE PRESENTATIONS
Digital Learning Conference, Lamar University October 2024
• Presented a 40-minute session on the development and implementation of the Cardinal Clarity web application, focusing on improving algebra comprehension through interactive quizzes.
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