Dynamic Collections Professional and Team Leader
Resume:
DJ
DASHAN JOHNSON
********@******.*** 302-***-**** Newark, DE 19713
Dynamic collections professional with extensive experience at Simm Associates, adept at managing accounts and resolving debts. Skilled in collection software and conflict resolution, I consistently enhance team strategies and achieve timely payments. Known for my empathetic approach and strong communication skills, I drive results while maintaining customer satisfaction.
Lotus Notes
Internet
Intranet
Account management
Debt collection
Collection software
FDR
First Assist
First Image
Copier/Fax/Email
TSYS
BLAST 1 & 2
Staff training
Problem solving
Conflict resolution
Team collaboration
Goal oriented
Empathy and tactfulness
Great phone demeanor
Proficiency in Microsoft Word
Simm Associates Newark, DE
Collections Representative/Assistant
Manager
02/2016 - 10/2025
Managed customer accounts and resolved outstanding debts effectively. Utilized collection software to track payments and account status. Provided accurate information regarding account balances and payment options.
Collaborated with team members to enhance collection strategies and processes.
Conducted follow-up calls to ensure timely payments from clients. Educated customers on the consequences of non-payment and collection policies.
Generated regular reports on collection activity and performance metrics. Participated in training sessions on best practices related to debt collection activities.
Trained staff on best practices for collections and compliance standards. Trained new staff members on proper collection techniques, policies, and procedures.
Resolved escalated disputes between customers and the company concerning collections matters.
TGI Fridays Newark, DE
Barback/Bartender
05/2015 - 03/2020
Supported customer service by delivering drinks to tables promptly. Maintained cleanliness of bar area and equipment throughout shifts. Assisted bartenders with drink preparation and inventory management. Stocked supplies and ensured timely restocking of beverages and Summary
Skills & Abilities
Experience
garnishes.
Navient Newark, DE
Customer Service Representative
09/2014 - 09/2015
Resolved customer inquiries efficiently while maintaining a positive attitude.
Answered customer inquiries and provided accurate information regarding Student Loans.
Simm Associates Newark, DE
Collections Representative
10/2013 - 09/2014
Advised debtors on payment options and set up payment plans. Managed customer accounts and resolved outstanding debts effectively. Utilized collection software to track payments and account status. Provided accurate information regarding account balances and payment options.
Conducted follow-up calls to ensure timely payments from clients. Bank of America Newark, DE
Consumer/Business Priority Team
Member
11/2002 - 10/2012
Manage processes on business accounts.
Manage new customers, products, and pricing promotions. Supported training of new team members on operational processes. Ensured that all customer service standards were met consistently. Seaford High School Seaford, DE
High School Diploma
01/1996
Graduated 15th out of 152
National Honors Society 1995-1996
German Club 1993-1996
Marching and concert band 1993-1996
Varsity Baseball 1994-1996
Varsity Basketball 1994-1996
Fire Squad 1995-1996
Mr. Seaford High runner-up
Homecoming court 1993-1996
GPA: 3.89
University of Delaware Newark, Delaware, DE
Bachelor in Arts in Business Management
77 Credits toward Bachelor in arts of bUSINESS Management National Honors Society, 08/01/95, 05/01/96
German Club, 08/01/93, 05/01/96
Marching and Concert Band, 08/01/93, 05/01/96
Varsity Baseball, 08/01/94, 05/01/96
Varsity Basketball, 08/01/94, 05/01/96
Fire Squad, 08/01/95, 05/01/96
Mr. Seaford High Runner-Up, 1996
Homecoming Court, 08/01/93, 05/01/96
Education
Activities
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