Senior IT Support Specialist with 16+ Years Experience

Jean D Brule

IT Support Specialist

Scottsdale, AZ 85251

+1-602-***-****, *******@***.***

SUMMARY

Highly skilled IT Support Specialist with over 16 years of experience in supporting, training, and monitoring customers logged in to high-performance Managed Service Provider (MSPs) or terminal servers. The various platforms are based on Microsoft Technologies. Took pride in listening to customers’ problems, troubleshooting and implementing the proper solutions. Quite often, the users simply needed additional training and guidance. I am eager to leverage my extensive technical skills and experience to contribute effectively as an IT Support Specialist. WORK EXPERIENCE

10/2007 – Present IT Support Specialist, CRM Integration Systems, LLC Scottsdale, AZ Engineered, implemented, and supported a Managed Service Provider

(MSP) utilizing Microsoft Technologies, including MS Server 2012, 2019, 2022, 2025 Data Center, Hyper-V, Act!, O365, and Office, alongside hardware/software firewalls and remote desktop gateways. Utilized Hyper-V, and managed MS Server OS platforms (2008, 2012, 2016, 2019, 2022) along with MS Client OS versions (11, 10, 8.1) and MAC iOS, with specific expertise in CRM dialer integration. Procured and deployed SSL certificates for RDT and IIS to enhance security. Formulated Active Directory structures enabling accurate replication, organizational units (OUs), group policy objects (GPOs), user accounts, computer accounts, and shared folders.

Optimized database schema leveraging SQL backend solutions. Evaluated client business requirements and adjusted their databases accordingly, to enhance efficiency.

Executed bare metal installations and reimaged various operating systems as needed. Decommissioned and replaced outdated servers, desktops, routers, switches, UPS systems, printers, and NAS devices.

01/2001 – 10/2007 General Manager, Alphadog Consulting Scottsdale, AZ Directed Alpha dog Consulting in procuring high-level software developers for long-term contracts with major companies, including Sage, Motorola, and Avnet, as well as in the gaming sector with firms like GameTech International, IGT, and SDG Corporate (acquired by Bally) in Las Vegas and Reno. Oversaw marketing and sales initiatives, in addition to managing the recruitment and placement of candidates.

EDUCATION

University of Advancing Computer Technology

MCSE Network CCNA

January 2003 - December 2004

Tempe

MCSE Network CCNA

Lionel Groulx College

Associates, Associate degree in Computer Science

December 2003 - July 2004

Montréal

Associate degree in Computer Science

LICENSES AND CERTIFICATIONS

ACT! Certified Consultant

Sage Software

October 2007

ACT! CRM software certification includes installation, customizing, training and support. A+

University of Advanced Computer Technology

January 2004

Industry-recognized credentials validate foundational IT competencies in areas like hardware, software, operating systems, networking, mobile devices, and basic security. SKILLS

IT Support Help Desk, Administration Support

Problem-solving, Analysis skills

Analytical Problem Solver

Active Listening, Training

Software deployment SaaS

Remote Access Software LogMeIn, RemotePC

Gateways Proxies setup

Network Infrastructure Monitoring

Domain Controller Active Directory (Local & Cloud) VoIP BroadSoft IP Phone setup: Polycom Yealink

Microsoft Windows Server Terminal servers

Hyper-V, VMware

SQL backend installation Authentication

Domain registration SSL certificate creation and installation e-mail setup DNS

ServiceNow CMD

PowerShell Task Scheduler

Microsoft 365, O365 Office

Microsoft Teams, OneDrive, SharePoint, Clio, Keeper Administration act! CRM & Marketing Automation

Certified Consultant (ACC)

QuickBooks (local & cloud) install on terminal servers maintain Windows 8.1, 10 & 11,

macOS 14 Sonoma, macOS 15 Sequoia

Server 2008, 2012, 2016, 2019,

2022, 2025 Standard and Datacenter

laptop, desktop, server, switches

installations, repair, upgrade

OS reinstallation, bare metal,

imaging Systems, Servers management

Patching, BIOS flashing, Firmware upgrades

TRAITS

Confident

I am self-assured in my skills and talents, and I'm willing to take on challenges and risks. Ambitious

I am strongly driven to succeed.

Accountable

I take responsibility for my actions and follow through on my promises. Accurate

I am exact and make sure my work is mistake-free.

Caring

I use my words and actions to help others without expecting anything in return.

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