Collections Specialist Resume Title: Experienced Collections

**** ********** *****

Stockbridge GA *****

706-***-**** Cell

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CARMAN RANSOM

OBJECTIVE

To obtain a position with a growing organization offering the opportunity to utilize and enhance my present skill for advancement .

EXPERIENCE

2021- 2022 Hearst Black Book Atlanta GA

Collections Specialist:

Lookup pricing information about new, used car, truck, and recreational vehicle prices. Black Book updates the Dealer invoice and Manufacturers Suggested Retail Prices (MSRP) weekly. Dealers also use the Black Book loan values for finance purposes. Contacts customers in order to secure payment and determine reason for delinquency on active accounts updated credit card information for expired cards to process payment

2016-2021 GREENSKY Atlanta GA

Collections Specialist:

Maintaining customer relationships while maximizing liquidations and cures through a consultative approach.

Contacts customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts • Works to reduce delinquency without sacrificing the quality of customer service standards or relationships

Providing good customer service. Persuades delinquent customers to become current while using professionalism and tact

Documents all contacts in detail in software applications

Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts Educates customers on account terms and alternate payment programs and methods

2013 -2016 Frederick J Hanna & Associates P.C. Atlanta GA

ACH Auditor:Receive calls from collectors compiling information for payments.Review information with

the customer and confirm payments

2012-2013 Wells Fargo Atlanta GA Analyst/First Level Reviewer

Proper documentation of ownership of the note and mortgage.

Foreclosure was in compliance with applicable federal law including SCAR.

Notice amounts and calculations of default period were in accordance with state law and the terms of the loan in non -judicial foreclosures. e loan documents, states of federal law.Loss mitigation was handled in accordance with policies and pro

cedures.

2007-2012 Litton Loan Servicing LP McDonough GA

Collections/Loan Modification Specialist

Make necessary decision to help cure delinquency of mortgage payment

Counsel mortgagors on programs to avoid foreclosure.

Maintain current knowledge of state and federal law regulatory agency requirements and department policies and procedures.

Making inbound and outbound calls. Collecting on accounts that are delinquent 30-120 preventing foreclosure on mortgage accounts.

Education

2007 Certification Customer Service Training preferred FDCPA

1994-1995 Georgia Medical, Atlanta Georgia

1987-1988 Gulf Coast Community College, Panama City Florida

1986-1987 Booker T. Washington High, Atlanta Georgia

Skills Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures

- Strong multitasking skills and the ability to handle a high call volume in a fast paced environment

- Strong telephone communication and negotiation abilities-

collection policies and procedures

- Strong multitasking skills and the ability to handle a high call volume in a fast paced environment

- Strong telephone communication and negotiation abilities

- Self-motivated

Oracle collection Date maginge AS 400 Trillion Advantage, Payment portal, teamsBig Money system, CMC,CSSP, Payment Portal, Lombardi, Emanuel Bham Drive, Fendor Scape,Liv, MSP, Pace, DTS. LPS Desktop Microsoft Word and Excel, Radar Gold, L Sam, Fitch Delphi and Mortgage ware TLO skip Trace

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