Customer Service and Retail Specialist with Leadership Experience

Ashley Carroll

CUSTOMER SERVICE REPRESENTATIVE

Indianapolis, IN 46229 +1-770-***-**** *****************@*****.*** Work Experience

Eligibility Specialist

FSSA Indiana Indianapolis, IN

December 2023 to Present

Answering calls, problem solving, handling secure information, processing cases Retail Sales Associate

Anderson Merchandisers Indianapolis, IN

January 2020 to Present

1. I am a team lead with this company

2. Planograms

3. Full store resets

4. stocking

5. pricing

6. packing up stores

Packer

FULLBEAUTY Brands Indianapolis, IN

September 2022 to August 2023

Check accuracy and pack customer orders

Picking customer orders

Batch pick pieces

Stock catalogs

Help with missing pieces in error section

Make sure I'm in a clean, safe work environment

Became an auto-bagger technician

Environmental Services

Methodist Hospitals Indianapolis, IN

January 2022 to September 2022

Cleaned patient rooms, surgery rooms, hallways, bathrooms Stocked cleaning closets

Prepared surgery rooms for incoming patients

Helped with patient care while volunteering on 1st shift Lead Sales Associate

Dollar General Indianapolis, IN

August 2019 to February 2020

1. Stock

2. Cashier

3. Make bank deposits, and change for change fund

4. Signage

5. Planograms

Dot Com Associate

Walmart return center Green eld, IN

December 2018 to September 2019

1. Process dot com returns

2. Unload trucks

3. Train new employees

4. Process Sam's club

5. Re warehouse pallets

Team Lead

Anderson Merchandisers Covington, GA

January 2018 to September 2018

Merchandiser inside Walmart.

CUSTOMER SERVICE REPRESENTATIVE

FLASH FOODS

September 2017 to June 2018

• Receive payment by cash, check, credit cards, vouchers, or automatic debts

• Issue receipts, refunds, credits, or change due to customers

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Make sales referrals, cross sell products and introduce new ones

• Greet customers

SALES ASSOCIATE

CROWN LIQUORS

March 2015 to August 2017

• Greeting Customers

• Responding to questions

• Improving engagement with merchandise and providing outstanding customer service.

• Operating cash registers, managing nancial transactions and balancing drawers.

• Achieving Established Goals

WAREHOUSE FULFILLMENT ASSOCIATE, AMAZON

Order Selector

September 2013 to February 2015

• Responsible for lling customer orders and delivering them to the delivery platform in a manner that meets company standards for safety, security, and productivity.

• Responsible for completeness and correctness of all orders lled

• Job involves handling merchandise or equipment stored within a warehouse, most commonly products in need of transfer to chain stores or other retailers.

RETAIL SALES ASSOCIATE

RICKERS OIL COMPANY

July 2010 to August 2013

• Help customers make purchases by recommending, describing and demonstrating products.

• They also use cash registers to ring up transactions, which may involve using barcode scanners, calculators, and credit card machines

Education

HIGH SCHOOL DIPLOMA

WARREN CENTRAL HIGH SCHOOL

Skills

Pricing Order Picking Hospitality Public speaking Windows Training & development CSR Microsoft Word Retail Sales Phone etiquette Customer Care Microsoft Excel Time management Case management Cashiering Computer skills Relationship management Typing Merchandising Team management Upselling Customer relationship management Communication skills Customer service English Product Demos PUNCTUAL Janitorial experience Microsoft O ce Hotel experience Organizational skills Surveillance Planograms Additional Information

Authorized to work in the US for any employer

SKILLS

• ABILITY TO WORK UNDER PRESSURE

• FLEXIBLE

• FRIENDLY

• HARD WORKING

• PUNCTUAL

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