Versatile Customer Experience & Benefit Specialist

Ranella Broussard

*********@*****.***

Houston, TX. 77015

Skills - Proficient in Microsoft Office (Word, Outlook Email), Strong Analytical & Problem Solving abilities, Excellent Communication/Customer Service skills, Exceptional attention to detail, Adaptable, Expertise in Salesforce, Zendesk, & BUS, Work Experiences

Benefit Advisor, WTW - January 2025 - Present

● Educate participants on benefit options and eligibility requirements to enhance understanding and access to services

● Provides excellent customer support by resolving inquiries and ensuring satisfaction through effective communication

● Ensures compliance with regulatory standards by conducting audits and implementing policy adjustments

● Analyze policies and recommend strategic improvements to enhance operational efficiency and adherence to regulations

Customer Service, Brenntag Lubricants - December 2024 - February 2025

● Established strong business relationships with customers by utilizing soft skills

● Administered payments and addressed general inquiries for lubricant products

● Collaborated with sales reps, supply chain, and logistics Licensed Healthcare Specialist (Medicare). Aetna - September 2024 - December 2024

● Resolved complex enrollment issues for medicare beneficiaries

● Assessed clients' needs and provided recommendations for supplemental products

● Ensured compliance with medicare regulations and maintained high levels of customer satisfaction Customer Experience Representative, Alorica - August 2023 - April 2024

● Evaluated the needs of each client to determine the appropriate policy

● Promoted and sold specialized products or services to customers

● Achieved sales targets and drove revenue growth

● Built a rapport with the customers for return service Funding Specialist, Vroom - February 2021 - 2023

● Used analytic skills to assess the accuracy of verifications and data

● Assisted external clients with organizations to determine the need to secure funding

● Assisted closely with other department teams and local bank lenders to deliver above and beyond customer service experiences

Title Specialist, Vroom - January 2020 - 2021

● Interacted with customs in resolving titling and vehicle registration

● Maintained awareness of updates and changes within the tag and title documentation

● Managed transfers of ownership of paperwork within DMV regulations in and out of state transactions Education - San Jacinto College - 2006 - 2007 - Business Management Certification And Licenses - Certified Loan Signing Agent - General Lines Agent Life And Health

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