Network & Communications Specialist with Security Clearance

• LAN/WAN Troubleshooting

• Adaptable in High Stress Environments

• Network Administration

Jerrica Montanez

817-***-**** ****************@*****.*** Burleson, TX SKILLS

• Help Desk Administration

• Ticketing systems management

• Systems Administration

CERTIFICATIONS

• Active Secret Security Clearance

• CompTIA Security+ Certification

EXPERIENCE

Network Communication Specialist / Helpdesk December 2017 - Present U.S Army Reserves Fort Worth, TX

• Delivered Tier 2 Technical support, taking full ownership of customer issues from initial identification to root cause analysis through resolution and follow-up.

• Acted as primary point of contact for escalated support cases, ensuring timely and effective resolution while maintaining high customer satisfaction.

• Troubleshot complex Windows desktop issues, including connectivity, printing, user profiles, application errors and system customization.

• Contributed to the design and rollout of IT services and support workflows to enhance service desk efficiency and project execution. Maintenance Technician September 2023 - Present

Highmark Residential Burleson, TX

• Property tours conducted, responded to inquiries and guided prospects through leasing process to secure new tenants.

• Performed preventative maintenance and repairs on HVAC, plumbing, electrical and appliances.

• Responded to service requests promptly, troubleshooting and resolving issues to maintain tenant satisfaction.

• Completed routine inspections of units and common areas; coordinated with vendors and management to schedule repairs and manage inventory within budget. SATCOM/Long Haul Transmission Site NCOIC June 2020 – April 2021 820th SIG Co TIN-E Afghanistan / Kuwait

• Operated and maintained SATCOM terminals, including AN/TSC-154 (SMART-T) and AN/TRC-170 (TROPO), providing beyond line-of-sight (BLOS) communications in contested environments.

• Supervised the installation, configuration and troubleshooting of tactical signal systems and automated telecommunications equipment.

• Coordinated with end-users and technical teams to implement secure, reliable systems aligned with mission requirements and industry best practices.

• Ensured data, system and network integrity through adherence to security protocols and preventive maintenance procedures.

EDUCATION

High Tech Sacramento Sacramento, CA

B.T. Collins Army Reserve Center June 2023

• Certified: Network Communication Systems Specialist (MOS 25H) Fort Gordon Signal School Augusta, GA

U.S Army Cyber Center of Excellence June 2018

• Certified: Cable Systems Installer-Maintainer (MOS 25L) Burleson High School Burleson, TX

• High School Diploma June 2017

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