Full-Stack Engineer - Tech Support & Infra Leader

THOMAS KUNLE JESUS

Full-Stack Software Engineer Technical Support & Infrastructure Specialist

“Building Scalable Systems, Leading Technical Excellence, and Driving Business Growth.” Email: ******.*****@*****.*** Phone: +1-737-***-**** LinkedIn: linkedin.com/in/thomas-jesus GitHub: github.com/tomjes03 Location: Knoxville, TN, USA

Professional Summary

Versatile and results-driven Full-Stack Software Engineer, Technical Support Manager, and Infrastructure Specialist with 7+ years of proven success in software development, system administration, and end-user technical support. Adept at building scalable, high-performance applications, managing IT infrastructure, and leading cross-functional teams to deliver seamless digital experiences. Recognized for exceptional problem-solving skills, technical leadership, and the ability to align IT systems with business goals to drive measurable growth and innovation.

Core Skills

Technical Expertise: Python, Java, JavaScript, PHP, HTML, CSS, React, Node.js, SQL, MongoDB, Git/GitHub, Docker, AWS, Azure, CI/CD, Windows/Linux Administration, Networking (LAN/WAN, TCP/IP, Firewalls), Troubleshooting, Helpdesk & IT Support. Professional Strengths: Leadership, Team Collaboration, Customer Service, Communication, Strategic Thinking, Adaptability, Time Management, Problem-Solving. Professional Experience

Remote Software Developer

All Things Web Inc. – North Dakota, USA 08/2023 – 08/2024

• Designed, developed, and maintained full-stack web applications using HTML, CSS, JavaScript, and Node.js.

• Improved application performance by 30% through code optimization and database indexing.

• Integrated third-party APIs and cloud services (AWS, Azure) to enhance functionality and scalability.

• Implemented CI/CD pipelines, reducing deployment errors by 40%.

• Collaborated remotely with cross-functional teams across time zones to deliver client solutions ahead of schedule.

Full-Stack Web Developer

BcTrades International Limited – Lagos, Nigeria 01/2022 – 12/2023

• Developed and deployed responsive and secure web applications tailored for global users.

• Enhanced system security and responsiveness, improving customer satisfaction ratings by 25%.

• Led backend architecture improvements, database optimization, and REST API integrations.

• Partnered with cross-functional stakeholders to ensure timely and scalable project delivery. I.T. Support Specialist (Contract)

Makais Synergy Limited – Lagos, Nigeria 2024 – Present

• Delivered Tier 1 & 2 support to users, resolving over 95% of issues within SLA.

• Managed IT assets, user accounts, and system permissions across Windows/Linux environments.

• Trained staff on best IT practices, reducing recurring support requests by 30%.

• Installed, upgraded, and secured workstations, ensuring system reliability and compliance. Infrastructure Technician

Gongoni Company Limited – Kano, Nigeria 11/2013 – 10/2015

• Installed, configured, and maintained LAN/WAN networks, firewalls, and routers for 200+ employees.

• Monitored and optimized network performance, reducing downtime by 20%.

• Provided end-user support and conducted proactive system maintenance to enhance reliability.

• Coordinated with vendors and internal teams to ensure business continuity. Area Sales Manager

Gongoni Company Limited – Lagos, Nigeria 11/2015 – 05/2024

• Directed regional sales strategy and led a 15-member team to achieve revenue goals.

• Increased regional sales revenue by 40% through innovative campaigns and customer insights.

• Fostered key distributor relationships and negotiated strategic partnerships.

• Introduced data-driven forecasting and CRM solutions to streamline operations. Education

Associate Degree in Computer Science – University of the People (Pasadena, California, USA) 2025 BSc, Computer Science – University of the People (Pasadena, California, USA) Expected 2027 Certificate, Data Science 101 – IBM Developer Skills Network / CognitiveClass 2022 Certificate, Full-Stack JavaScript – Gomycode School, Lagos 07/2023 Certificate, Software Engineering – ALX/Holberton School 2023 Certificate, Blockchain Essentials – IBM 2020

CompTIA A+ Certification – Cisco/Bayero University, Kano 2014 Achievements & Recognition

Delivered multiple cross-platform applications under tight deadlines with zero post-deployment incidents. Reduced network downtime by 20% through proactive system maintenance and infrastructure upgrades. Commended for outstanding customer support, technical leadership, and training excellence. References

Available upon request.

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