Bilingual Administrative Professional with Remote Expertise

YOVETTE MAYONI HEBBERT PINEER

Phone: 484-***-**** Email: ******@*****.***

Languages: English & Spanish (Fluent)

Professional Summary

Detail-oriented bilingual professional with 15+ years in administrative support, customer service, and community-centered work. Experienced in remote operations, scheduling, email management, documentation, client communication, and data organization. Known for delivering high-quality support with professionalism, confidentiality, and strong organizational skills. Professional Experience

Bilingual Specialist — Community Crisis Center Inc. (Remote – Maryland) Dec 2024 – Feb 2025

- Completed remote intakes, data entry, and case documentation.

- Provided bilingual (Spanish–English) support via phone, email, and live chat.

- Maintained communication logs and handled confidential information. Spanish Teacher — Duke Ellington School of the Arts, Washington DC Feb – Aug 2025

- Managed class schedules, digital files, and student communications.

- Maintained organized documentation and online learning materials. In-Country Coordinator — Living Waters for the World, Nicaragua 2013–2024

- Managed schedules, logistics, and communication for international teams.

- Organized email communication, reports, and digital documentation. Founder & Program Director — Feed and Serve, Nicaragua 2019–2024

- Oversaw operations, volunteer schedules, and communication workflows.

- Maintained spreadsheets, documentation, and donor correspondence. Administrative & Teaching Support Roles — Pearl Lagoon, Nicaragua 2010–2013

- Managed lesson planning documents, reports, and student/parent communication.

- Organized scheduling, classroom files, and administrative records. Education

Bachelor of Business Administration

Bluefields Indian & Caribbean University 2005–2009 Certifications (Selected)

- Remote Work Advisor (2025)

- Intermediate Microsoft Excel (2024)

- Digital Footprint Protection (2024)

- Crisis Counseling Series (2024–2025)

- Cybersecurity & Anti-Phishing (2024)

- Diversity, Equity & Inclusion (2024)

Skills

Remote Administrative Support · Scheduling & Calendar Management · Email Management · Customer Service (Spanish–English) · Documentation & Data Entry · Microsoft Office · Google Workspace · CRM Tools · Online Communication Tools

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