Customer-Focused Retail & Service Professional

Chris Tsouras

Bakersfield, CA ***** **************@*****.*** 661-***-****

Professional Summary

Customer-focused professional with nearly three years of experience in restaurant, retail, and customer service environments. Skilled in cash handling, team leadership, and resolving customer inquiries with professionalism and care. Recognized for reliability, teamwork, and a strong work ethic. Seeking to contribute as a Retail Sales Associate, Server, or Customer Service Representative. Work Experience

Shift Leader Pizza Hut – Bakersfield, CA

April 2023 – Present

• Delivered excellent customer service by addressing guest needs and ensuring satisfaction during each shift.

• Managed daily operations including cash handling, food preparation, and inventory control.

• Trained and supervised team members to maintain service quality and adherence to safety standards.

• Ensured compliance with food safety and sanitation guidelines.

• Resolved customer issues efficiently and professionally to maintain loyalty and positive experiences. Education

High School Diploma Centennial High School – Bakersfield, CA August 2016 – May 2020

Skills

Customer Service & Communication Cash Handling & POS Systems Shift & Team Management Food Service Operations Microsoft Outlook & Basic Office Tools Inventory Management Marketing Support Certifications

ServSafe Certified Food Handler Certification CPR Certified Valid Driver’s License Leadership & Activities

President, Black Student Union (BSU) Centennial High School September 2019 – May 2020

• Managed club funds, organized trips, and led successful fundraising initiatives.

• Coordinated events to promote cultural awareness and student engagement.