Logistics & Operations Specialist with KPI Expertise

Joe Ferraro

Taylor, MI • 734-***-**** • *******@*****.***

LinkedIn: linkedin.com/in/joe-ferraro-23786965

Summary

Logistics and operations professional with over a decade of experience coordinating complex supply chain movements, managing fleet and parts operations, and building strong customer relationships. Skilled in part order fulfillment, process improvement, and KPI tracking, with a proven record of delivering efficient solutions in high-pressure environments. Adept at collaborating with cross-functional teams and stakeholders to ensure mission success—whether in commercial logistics or fast-moving operational settings.

Key Skills

• Part Order Fulfillment & Logistics Coordination

• KPI Tracking & Performance Reporting

• Customer Care & Aftermarket Support

• Process Documentation & Efficiency Improvements

• Fleet & Parts Management

• Government & Defense Logistics Familiarity

• Problem Solving & Operational Adaptability

Professional Experience

Load One, LLC – Taylor, MI

Fleet Management May 2025 – Present

Coordinate day-to-day fleet operations to ensure all units remain mission-ready, on time, and in compliance with safety and maintenance schedules. Collaborate with dispatch and drivers to streamline communications and reduce downtime.

Driver Orientation & Relations Oct 2024 – May 2025

Managed onboarding process, ensuring new hires were fully prepared to operate efficiently. Maintained driver engagement through consistent follow-up, issue resolution, and clear communication.

Driver Recruiter Aug 2023 – Oct 2024

Sourced, screened, and onboarded qualified drivers, aligning talent acquisition with operational needs. Maintained high retention through relationship management and responsive support.

Solutions May 2016 – July 2023

Managed high-priority freight including government contracts, sensitive materials, and expedited shipments. Developed and documented processes to improve efficiency and reliability. Supported KPI tracking and operational performance reporting.

National Auto Sport Association – Various Locations

Driving Instructor June 2021 – Present

Mentor drivers in controlled environments, developing safety-conscious driving skills and operational awareness.

Midwest Freight Systems Corp. – Warren, MI

Account Manager Jan 2016 – May 2016

Launched new brokerage arm, expanding service offerings and improving customer flexibility. Built new client base and managed fulfillment to improve profitability.

Penske Logistics – Dearborn, MI

Freight Broker Aug 2014 – Jan 2016

Managed inbound raw material shipments and expedited deliveries for Brembo NA. Streamlined dock operations through scheduling improvements, enhancing efficiency.

Load One, LLC

Freight Broker Oct 2011 – Aug 2014

Coordinated expedited freight movements across the U.S. and Canada.

Best Buy

Geek Squad Autotech Aug 2005 – Oct 2011

Installed and managed a wide variety of 12V electronics. Served on corporate council to innovate customer experience processes.

Education

Michigan Institute of Aviation and Technology

Certificate – Transportation & Logistics Management (2011–2012)

Certifications

TSA Certified: STA 2B81A496427A

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