Remote Data Entry Clerk with Customer-First Focus

Cheryl ODonnell

Remote Global

Customer Success & Experience Leader

Health & Wellness Operations

Patient-Centered Care Advocate

315-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Customer Advocacy and Experience Specialist with 14+ years of experience improving service processes, resolving complex customer challenges, and building trust through compassionate communication. Combines a background in healthcare, trauma- informed coaching, and digital wellness with expertise in CRM systems, behavioral psychology, and workflow optimization. Known for empathetic problem solving, attention to detail, and process improvements that enhance both customer satisfaction and operational efficiency

Core Competencies

Customer Advocacy • Conflict Resolution • Empathetic Communication • Written Correspondence • Process Improvement • CRM Systems (HubSpot, Systeme.io, Jotform, MailerLite) • Digital Workflow Automation • Behavioral Psychology • Client Experience Strategy • Team Collaboration • Root Cause Analysis • Copywriting Professional Experience

Founder Her Rising Wellness & Solutions

Remote/Hybrid, NY 2020–Present

Delivered personalized client experiences focused on well-being, self-awareness, and behavioral change through digital wellness tools and coaching.

Implemented CRM automation to streamline onboarding, manage client feedback, and measurably reduce response times Resolved client concerns empathetically and maintained consistent customer satisfaction and retention. Wrote and edited clear, compassionate communication for marketing, client correspondence, and education campaigns. Identified process inefficiencies and developed new procedures that improved workflow and data organization. Partnered with wellness brands and practitioners to enhance customer engagement and credibility through collaborative wor. Independent Wellness Travel Consultant (Contracted through FORA) Remote Manhattan, NY 2022–2025

Managed end-to-end client experience for domestic and international wellness retreats and travel programs. Maintained transparent, proactive communication with clients and vendors to ensure satisfaction and service quality. Collaborated with partners to resolve booking, logistics, and service issues with professionalism and empathy. Developed authentic content and communication strategies aligned with brand tone and mission. Certified Nursing Assistant / Patient Care Technician Rochester, NY Region 2009–2021

Supported patient care and cross-department communication in clinical settings with accuracy and empathy. Demonstrated emotional intelligence and professionalism in all client and patient interactions. Strengthened clinical and communication operations through detailed documentation and teamwork in high-pressure environments.

Established a foundation for compassionate communication and customer advocacy used throughout current roles. Education and Training

Finger Lakes College – A.A.S., Nursing Studies & Social Sciences, 2015 Google Professional Certificates – Digital Marketing, Project Management, Personal Development & Growth, 2022 Technical Skills

HubSpot • Systeme.io • Jotform • MailerLite • Google Workspace • Canva Pro • Zoom • Social Media Management • AI-Assisted Content Creation • Workflow Automation • E-commerce Selected Projects

Pilot Program: 7-Day Wellness Plan for Women (28–55): Created and led a week-long beta test focusing on mindfulness and lymphatic support. Gained insight into user behavior, motivation, and communication preferences—findings that informed improved client engagement strategies and digital content design. Client Communication Optimization: Introduced automation and personalized templates to improve client response time and consistency across multiple platform.

Digital Wellness Product Suite: Designed online resources to support user self-tracking, engagement, and sustained progress.

International and Local Community Collaboration: Built brand partnerships and co-marketing initiatives that improved audience trust and retention.

Personal Strengths

Empathy • Active Listening • Clear Writing • Adaptability • Time Management • Collaboration • Analytical Thinking • Resilience • Integrity • Leadership • Self Awareness and Emotional Intelligence

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