Systems Engineer Technical Support DevOps AWS Jenkins Postman

Maureen McGlade

*******.*******@*****.*** • 215-***-**** • Warminster, PA • https://www.linkedin.com/in/maureenmcglade

SUMMARY

Proven track record of successfully managing full lifecycle projects in HFC, MS, and UNIX including virtual environments. Extensive experience in diverse industries ranging from Telecommunications and Information Technology to Defense. Effectively supported multiple technical projects with domestic and international team members. Recognized for motivating teams, improving cross-functional communication, and resolving challenges that ultimately drive outstanding results.

EXPERIENCE

INVIDI Technologies Corporation, Senior Technical Services Engineer

Jul 2019 - Oct 2025

•Supported IT Integration test teams, creating virtual systems using VMware and vSphere, loading OS, applications, and configurations, using AWS, MS Server, RHEL, haproxy, squid proxy.

•Acted as SME for internal application configuration, managing user account setup and permissions, API calls to set and change configurations using Postman, OAuth.

•Researched and documented transport stream processes, allowing modification of video for custom SCTE-35 cues, ensuring compliance with testing requirements, using DVBInspector, ffmpeg, tsduck.

ARRIS, INC., Senior Systems Engineer

2016 - 2018

•Collaborated with large scale teams authoring client specific MOPs, Methods of Procedure documents, assisting with system upgrades and configuration changes, including validation on test system environment.

•Improved Lab effectiveness creating FreeIPA servers for ansible test environment; deployed applications on virtual machines with ansible.

•Met aggressive schedule by learning and using SoapUI to update configurations in applications, provisioning RGs, adding subscribers, and modifying service subscriptions to test new application updates.

•Reduced cost of audit preparation by participating in Internal Audit Program; lead auditor of test lab and Legacy FW process.

ARRIS, INC., Senior Project Specialist-Kelly Services

2015 - 2016

•Increased communications by hosting Security round table between client and internal security SME’s.

•Reduced time to customers with management of overseas DBAs and SMEs to process records and deliver file updates to SharePoint site.

•Improved customer relationship with delivery of critical Monitoring Best Practices document for OTT video project, including recommendations of third-party vendor meetings, on time and on scope.

MOTOROLA, INC., Senior Project Specialist

2010 - 2012

•Led weekly core team meetings, including documenting weekly agendas and recording minutes, providing valuable updates on deliverables to all team members.

•Participated in bi-weekly Senior Management and monthly Operation reviews, improving two-way communication and facilitating informed decisions.

•Updated Digital CM contract book with relevant deliverables, including TL9000 compliance and Quality scores to comply with internal documentation requirements

MOTOROLA, INC., Senior Lab Technician / Engineering Support Technician III

2008 - 2010

•Reduced down time in test threads by monitoring and maintaining BSR 64000 Router, configuring CMTS for DSG and channel bonding, and assisting with hardware and software upgrades to Cisco 7609 and 6509 switches, providing stable test environment for CSI&T test threads.

•Ensured ISO9000 compliance by managing an internal project to identify and replace all extension power cords on CSIT test threads, ensuring compliance to safety requirements.

•Configured changes patched and upgraded to SDV suite of servers and workstations, including SVOM, SVM and ERM, providing stable test bed in support of testing new code before customer release.

•Improved Lab user experience by configuring new HP ProCurve switches for network, upgrade IOS on existing switches, and upgrade Raritan KVM switches and user stations with new firmware.

LOCKHEED MARTIN ENTERPRISE SOLUTIONS & SERVICES, Senior System Administrator / Infrastructure Analyst

2006 - 2007

•Modified firewall, switch, router, and hub configurations, ensuring optimum network performance.

•Established network users, user environments, directories and security in compliance with AFRC SOPs, configuring Access Control Lists to grant / restrict network access to authorized users and processes.

•Configured wireless client devices, confirming standardized configuration and operation that prevented ad-hoc wireless network usage in compliance with AFRC best practices.

THOMAS TECHNOLOGY SOLUTIONS, INC., Network Administrator, Associate Systems Analyst, Systems Analyst

REED TECHNOLOGY AND INFORMATION SERVICES, Production Services Manager

EDUCATION

Gwynedd Mercy College

Bachelor of Science • Computer & Information Sciences

Gwynedd Mercy College

Associate of Science • Business Computer Programming

SKILLS

AWS • VMware • vSphere • JIRA • Postman API • Windows Server • Red Hat Linux • Ffmpeg

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