Multifunctional Office & Customer Experience Professional

E M I L Y D A H L E E N

Strong Communicator

Self-Motivated

Problem-Solver

Accurate Data Entry

Attention to Detail

Data Management

Project Management

Microsoft Office

Google Suite

Canva

Social Media

I am a positive, self-motivated professional with experience in customer service, office administration, training, and event support. I have strong creative, analytical, and organizational skills and bring energy to a collaborative team environment.

S K I L L S

P R O F I L E

E X P E R I E N C E E D U C A T I O N

Montage Bridal, Geneva, Illinois 2012 - present

Beautiful You St. Charles, Illinois 2022-2024

Sephora, Geneva, Illinois 2012-2014; 2021-2023

Home Salon, Batavia, Illinois 2004 - present

LICENSED COSMETOLOGIST AND BEAUTY ADVISOR

Over 20 years of salon operations, administration, and customer service Organize and maintain customer lists for marketing efforts Event coordination and support for in-person shows, commercial photo shoots, and film production

Factor, Batavia, Illinois 2018 - 2021

CUSTOMER EXPERIENCE AGENT

Provided customer service via phone, email, and chat to troubleshoot issues and ensure customer satisfaction

Maintained customer record database

Collaborated with colleagues to establish efficiency best practices XSport Fitness Corporate Office, St. Charles, Illinois 2017-2018 BILLING AGENT

Managed nationwide customer billing database

Created sales, billing, and other financial reports Ensured accuracy and timeliness of invoicing & reporting 630-***-****

618 Viking Drive, Batavia, Illinois

********@*****.***

Continuing Education,

2007

WAUBONSEE

COMMUNITY

COLLEGE

General Education, 2000

HAIR

PROFESSIONALS

ACADEMY

Cosmetology, 2002

C U S T O M E R R E L A T I O N S A N D A D M I N S P E C I A L I S T Ilia, Geneva and Naperville, Illinois, February 2023 - present SALES & EDUCATION SPECIALIST

Coordinate and deliver training and sales support to 30 employees in two locations, enhancing brand awareness, product expertise, and sales techniques

Organize monthly events, prepare materials, work with store teams to achieve event goals

Track sales KPIs and communicate to leadership through weekly reports

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