Customer-Focused Support & Leadership Professional
Resume:
Raul Reese III
*** ** **** **, ********* OR ***** 503-***-**** ****.*********@*****.***
OBJECTIVE:
Seeking a career opportunity that would allow me to use my developed knowledge and skills while working with a diverse community and delivering exceptional customer service.
SUMMARY:
•Strong leadership and interpersonal communication skills
•Value the importance of building relationships
•Ability to go beyond expectations in fast paced environments
•Ability to work effectively collaboratively
•Motivated and goal oriented with strong passion for achievement and consistent development
•Results driven problem solver
EXPERIENCE / TRAINING:
Multnomah County – Oregon Money Management:
Case Manager 1 - (June 2023 – current)
Assist with managing client’s budgeting, funds & paying bills
Assist when necessary with spending down funds to ensure Medicaid eligibility
Monitor client’s accounts to ensure appropriate use of their funds
Promote independent living & self sufficiency
Provide customer service
Home visits to take paperwork, fans/air conditioners, etc. to clients
Schedule meetings at client’s home, facilities or office for intakes to complete paperwork & answer questions
Send/respond to emails, make phone calls & respond voicemails
File paperwork in office
Reef Valet:-Valet Driver - (January 2022 - October 2022)
• Warmly greeting customers and assisting them in understanding their needs and receiving them information to safely and securely park their vehicles.
• Leading and communicating with a team to effectively handle high traffic hours to adequately and efficiently flow customer’s vehicles to secure parking garages including for events such as weddings, sports and music events and large corporate meetings.
Portland State University - Student Financial Aid & Scholarships:
Student Financial Aid Advisor - (September 2017 - June 2022)
•Displayed high level interpersonal service skills to help customers make financial decisions by
building customer knowledge and exemplified strong understanding of scholarship programs and
systems.
•Operated and managed a cash register for cash, check and credit card transactions.
•Received frequent customer and employee recognition for ability to assist customers and other team members.
One on One Basketball: Coach & Instructor - (October 2020 - March 2022)
•Basketball instructor for all youth ages from elementary to middle school.
•Aided in fostering confidence of physical skills and sense of worth and competence in athletes.
•Closely adhered to the policies of the Board of Education, District building standard practices
and guidelines, the OSAA and the North West League.
•Created very positive school-community relationships with students, parents, and other
community members that encouraged engagement with One on One Basketball events.
EDUCATION:
Westview High School – 4200 NW 185th Ave, Portland OR 97229
Graduate Year: 6/2015
College of the Siskiyou – 800 College Ave, Weed CA 96094
Study: Communication
Attended: Fall 2015 – Fall 2016
Portland State University - 1825 SW Broadway, Portland, OR 97201
Bachelor of Science - Major in Communication
Minor: Black Studies
Attended: Sep. 2017- Dec. 2022
Graduate: 12/2022
Community Volunteer/ Worker
Better Chances Inc.-Youth Mentor & Basketball Coach
June 2023-current
Build self-confidence, promote self-advocacy
Promote teamwork and community
Life skills development & education
Provide encouragement and guidance to build self-esteem and resilience
Goal setting
PACE-program for All-Inclusive Care for the Elderly
October 2017- October 2019
Over 100 hours of community service that involved helping individuals with disabilities such as Parkinson’s and Alzheimer’s by helping then with activities of daily living.
African Youth Community Organization (AYCO)
February 2017-June 2019
Unified the youth as well as helped their children and families succeed through organized sports and academic tutoring
Collegiate Competitive Athletic Experience/ Extracurricular Activities:
(August 2016-January 2017)
•Previously played Football for College of the Siskiyou.
•Worked with African Youth Community Organization (AYCO) as a volunteer to assist the
community to unify youth and help children and families succeed through organized sports and academic tutoring.
•Participated in over 100-hours of community service through the Program for All- Inclusive Care for the Elderly (PACE) that involved helping individuals with disabilities such as Parkinson’s and Alzheimer’s through helping them with daily activities
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