Creative Customer Service & Printing Leader
Resume:
Michael
Domagalski
Creative Customer
Service/Management
Professional Summary
Proven track record in enhancing customer satisfaction and streamlining workflow in numerous capacities, adept in creative problem solving and technical support. Excelled in upgrading print shop software and implementing cost- saving measures. Skilled in quoting and fostering key stakeholder relationships, demonstrated by cross-training peers and leading software transitions. Proficient with Adobe, Workfront, Avanti, Fiery, Fuji, Outlook software. Work History
Customer Service & Solutions/Equipment
Operator II
Greenville Technical College, Greenville, South Carolina Works daily to insure Customer Satisfaction by quickly understanding clients needs and to exceed customer deadlines with
Digital Color Printing of Brochures, Business cards, Flyers, etc...
Cutting, Collating, Folding, Finishing.
Upgraded Print Shop Software to better manage
estimating, improve Color Management, and implement a more user friendly store front.
Cross Trained co-workers on software and existing
equipment.
Implemented guidelines for a better customer service experience and smoother Workflow.
Cut internal and external costs for a leaner and greener approach.
Contact
Address
Greenville, SC 29607
Phone
*************@*****.***
Skills
Quoting
Safety standards and
protocols
Creative problem solving
Professional telephone
demeanor
Key stakeholder relationship
building
Shipping procedures
understanding
Administrative support
Technical Support
2023-02 -
Current
Customer Service Specialist/Sr. Pressman
Salt River Project, Phoenix, Az.
• Prepared and operated offset & digital printing press for maximum efficiency and production.
• Produced high-quality brochures, flyers, four-color artwork and mailers.
• Reviewed completed orders for quality and accuracy.
• Responsible for Calibration & Linearization of presses, as well as proofers, to maintain G7 printing standards.
• Created job tickets for pricing, production and
inventory.
• Operated Pre-Press for offset, digital, wide format and print producers. This includes plating and proofing.
• Cross-trained co-workers on all floor equipment and software.
• Proofed all job orders, securing client approval prior to production.
• Logged, trafficked and updated projects in job
management software.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
Jr. Pressman
Salt River Project, Phoenix, Az.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
• Responsible for operating all bindery equipment.
• Worked in Print Xpress: Operating digital presses and all finishing for quick turn around jobs.
• Logged and updated projects in job management
software.
• Wrote clear and concise work descriptions.
•
Education
High School Diploma
Cleveland High School - Reseda, CA
2005-09 -
2022-12
1997-09 -
2005-09
1983-09 -
1986-06
Associate of Applied Science: Business
Western International University - Chandler, AZ
Have 78, out of 126, continuing education credits in
. Business Management
2000-02 -
2005-11
Contact this candidate