Technical Support Specialist with Navy Experience

Paige J Reed

*** ******* **** • Atoka, TN *****

*************@*****.***

901-***-**** mobile

Professional Summary

Customer-focused Technical Support professional with experience in troubleshooting, problem resolution, and providing excellent service across diverse environments. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining a calm and professional demeanor. Adept at using technology, documenting cases, and collaborating with teams to improve service delivery. Seeking to leverage technical and communication skills to deliver outstanding support as a Technical Support Representative.

Work Experience

Department of the Navy – My Navy HR-Call Center

Customer Service Representative June 2020 – Present

Serve as the liaison between Board Team NAVPERSCOM (Customer Service Center) and Navy Commissioned Officers, Warrant Officers, Enlisted Personnel, Reserve Personnel, Military Retirees, and family members of these personnel.

Work experience in a high production environment coordinating

administrative support activities, data entry functions, and personal

computers (PC).

Maintain enlisted service records for personnel assigned to supported commands and activities. Perform service record-based verifications and certifications for members and customer commands. Coordinate with military pay division when verification of pay is requested.

Perform basic research, prepare data, develop questions, answer and references in conjunctions with NPC staff and store information in the CSC Knowledge Base.

Directly supports work with IBM Records Manager, IBM Content Manager and Kofax scanner application and software as related to the Navy Personnel Command electronic military personnel record production environment.

Assist military personnel in manning the Emergency Coordination Center

during emergency crisis and planned exercises to provide continuous

information, assistance, and physical need assessments of Navy members

and their families.

Utilize various Navy computer systems in performance of job to include: BOL, CITRIX, ECLIENT, IMAPMIS, IBM, Kofax scanner, Mail Merge, Microsoft SQL NMCI and ORACLE.

Delivered 24/7 customer support by responding to inquiries regarding pay, benefits, insurance, and personnel processes.

Troubleshot and resolved cases on the spot or escalated complex issues to subject matter experts.

Processed personnel pay and travel claims with accuracy and timeliness.

Documented case updates in HR systems and ensured all records were accurate.

Maintained a strong work ethic and provided professional, friendly service in all interactions.

Tipton County Schools – Crestview Middle School

6th Grade Teacher January 2023 – May 2025

Deliver engaging lessons and integrate technology to enhance learning and communication.

Troubleshoot classroom technology issues and support students in using educational platforms.

Communicate effectively with parents, staff, and administrators to resolve concerns.

Maintain accurate records, manage deadlines, and ensure compliance with school policies.

Demonstrated adaptability, multitasking, and strong interpersonal skills in a fast-paced environment.

Department of the Navy – Pers 3- NPC Call Center

Customer Service Representative September 2022 – January 2023

Delivered 24/7 customer support by responding to inquiries regarding pay, benefits, insurance, and personnel processes.

Troubleshot and resolved cases on the spot or escalated complex issues to subject matter experts.

Processed personnel pay and travel claims with accuracy and timeliness.

Documented case updates in HR systems and ensured all records were accurate.

Maintained a strong work ethic and provided professional, friendly service in all interactions.

Tipton County School District – Afterschool Caregiver (SACC)

Atoka Elementary January 2021 – August 2021

Munford Elementary June 2020 – January 2021

Planned and supervised structured educational and recreational activities.

Maintained safe, orderly, and supportive environments for children.

Built professional relationships with parents, staff, and students.

Assisted with homework, tutoring, and encouraged participation in activities.

Monitored developmental needs and provided appropriate support.

Education

High School Diploma – Brighton High School, Class of 2022

Dyersburg State Community College, EMT Certification Aug 2022 – May 2023

ParaPro Assessment (PRAXIS) – Passed, July 2024

References

Available upon request

Contact this candidate