Customer Service Manager with Multilingual Skills and Leadership

***-*** ******** *****, ****** Fort McMurray, AB, T9H 4G7 GHOSH 819-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

Detail-oriented and adaptable Administrative Professional with extensive experience in customer service, hospitality, and retail operations. Recognized for strong organizational abilities, clear communication, and the ability to manage multiple priorities with accuracy and efficiency. Fluent in English, Hindi, Bengali, and Assamese, with beginner-level proficiency in French; skills that enable effective communication with diverse clients, customers, and teams, fostering stronger relationships and inclusive service. Dedicated to supporting smooth administrative processes and contributing to company success in a professional and fast-paced environment. KEY SKILLS

o Administrative operations and records management o Customer service and client relations in hospitality and retail o Strong communication and interpersonal skills

o Multilingual: Fluent in English, Hindi, Bengali, Assamese; beginner in French o Staff training and performance mentoring

o Time management, multitasking, and problem-solving o Adaptable to changing priorities and deadlines

o Detail-oriented, organized, and accuracy-driven

o Proficient in MS Office Suite and digital systems o Professional, reliable, and collaborative work ethic WORK EXPERIENCE

BEAUTY MANAGER OCTOBER 2023 - MARCH 2025

Shoppers Drug Mart Fort McMurray, AB

• Led the Beauty Department by setting sales goals, mentoring staff, and ensuring superior customer service.

• Managed merchandising, events, and operational standards to maximize sales and maintain brand consistency.

• Fostered a positive work environment focused on teamwork and customer satisfaction.

• Oversaw sales performance, staff scheduling, and inventory control achieving objectives.

• Ensured compliance with store health, safety, and hygiene standards to maintain a safe environment for customers and staff.

BEAUTY ADVISOR AUGUST 2018 – SEPTEMBER 2023

Shoppers Drug Mart Fort McMurray, AB

• Provided consultative sales and personalized beauty product recommendations to customers.

• Contributed to achieving daily and monthly sales targets for the cosmetics department.

• Delivered high-quality customer experiences aligned with brand standards and promotional goals.

• Assisted with merchandising, product organization, and maintaining visual displays.

• Followed all company health and safety policies to maintain product integrity and customer well-being.

206-243 Gregoire Drive, ARPITA Fort McMurray, AB, T9H 4G7 GHOSH 819-***-**** ***************@*****.*** WORK EXPERIENCE CONTINUED

FRONT OFFICE/CUSTOMER SERVICE ASSOCIATE APRIL 2019 – DECEMBER 2020 Pomeroy Hotel Fort McMurray Fort McMurray, AB

• Processed guest and banquet room reservations through phone and email correspondence.

• Handled check-ins, check-outs, invoices, and data entry with accuracy and professionalism.

• Operated POS systems and completed night audits efficiently.

• Trained new employees on hotel procedures and guest service standards.

• Managed client inquiries and ensured timely resolution of issues.

• Adhered to workplace safety, security, and confidentiality policies to protect guests and staff. GUEST SERVICES AND RESERVATIONS ASSOCIATE OCTOBER 2017 – APRIL 2019 Super 8 by Wyndham Fort McMurray, AB

• Coordinated guest room and banquet reservations through phone and email communications.

• Ensured smooth check-in/check-out operations and accurate billing.

• Demonstrated strong multitasking, time management, and problem-solving abilities.

• Provided support to laundry staff when required.

• Trained new hires on guest service protocols and operational systems.

• Maintained a clean and safe front desk area, ensuring compliance with hotel safety protocols. EDUCATION

French Language Student (Francization Program) 2016 – 2017 Centre d’Éducation des Adultes – Portages de l’Outaouais Gatineau, QC

• Completed an intensive 14-month program (35 hours/week), achieving four levels of proficiency. Professional Certification in Makeup, Skin Care, and Esthetics 2016 VLCC Global Institute of Beauty and Nutrition Siliguri, West Bengal, India

• Trained in professional makeup, skincare, and hairstyling techniques. Bachelor of Arts in Philosophy and Education 2010 – 2013 Bhola Nath College of Dhubri Assam, India

High School Diploma 2008

Sishu Pathsala Higher Secondary School Dhubri, India CERTIFICATIONS

• Class 5 license (Clean Abstract)

• CSO Common Safety orientation

• WHMIS

• First Aid

References are available upon request

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